Category: Business & Customer Operations

As a Bilingual Administrative Coordinator, you will fulfill varied tasks as requested, to help ensure service excellence to our Canada Retirement clients.

This role is very administrative in nature, requiring keen attention to detail, ability to respond to changing priorities, and very strong communication, time management, and organizational skills. Most of your incoming requests will directly support the Plan Administration Support team within Plan Member Services.

Responsibilities

• Processing of urgent and sometimes complex retirement plan transactions.
• Gatekeep shared email inboxes as needed, with accuracy and efficiency.
• Support team members by following internal processes to request specialized reporting as needed
• Learn and effectively execute various tasks performed within the team to support high volume periods.
• Provide high quality service to our internal and external clients through accurate and timely fulfillment of requests.
• Identify opportunities to gain efficiency in internal processes.

Required Qualifications

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
• Relevant experience in a fast-paced customer‑centric environment
• Confidence and professionalism in interactions with internal and external customers
• Exceptional problem‑solving skills
• Exceptional organizational skills
• Keen attention to detail which would be demonstrated not only by accurately fulfilling requests but also by actively probing and questioning to ensure consistency and clarity
• Ability to anticipate needs and proactively consider impacts

Preferred Qualifications

• Understanding of Group Retirements Services, pension legislation, Manulife systems and applications such as AWD and MPS is an asset
• Proficiency in Microsoft Excel and Word
• A strong team player, committed to being a positive contributor to the achievements of the team and of our business
• Ability to anticipate needs and proactively consider impacts.

When you join our team

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, well support you in shaping the future you want to see.

This posting supports an ongoing hiring initiative for existing and/or future vacancies.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work setting that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground