Customer-Focused It Analyst At Canadaone Auto (Winnipeg)

Customer-Focused It Analyst At Canadaone Auto (Winnipeg)

06 Oct
|
Agropur
|
Winnipeg

06 Oct

Agropur

Winnipeg

At Suncor, we produce and provide energy. When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we live and work.Are you passionate about creating a seamless digital workplace experience? We're looking for an IT skilled who thrives at the intersection of endpoint technology, user experience, and operational excellence. In this role, you'll play a key part in enhancing the digital employee experience by leveraging modern endpoint management tools, driving technical resolution and enhancements and self-service solutions, strengthening endpoint security, and partnering across the business to deliver reliable, proactive IT services.What we offer:Strong compensation: we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension programs, and savings plans with company matchingBenefits: utilize an employee assistance program and comprehensive company-paid health, dental, and vision benefits for you and your family to support your mental, physical, and financial well-beingGenerous time-off: enjoy generous paid vacation time and personal time-off to recharge and maintain a healthy work-life balanceTalent development programs: Internal mobility, succession planning, and employee training and development programs are just a few ways we’re dedicated to your developmentDon’t have all the qualifications listed? That’s ok! Apply anyway.



We acknowledge the value of transferable skills.Minimum requirements:7 to 10 years of progressive IT operations experience, with a focus on end-user services, endpoint management, or digital workplace operations3+ years of hands-on experience managing devices and users through Microsoft Intune and modern endpoint management solutionsDegree, diploma, or equivalent combination of education and experience in Computer Science, Information Technology, or a related fieldStrong technical knowledge of end user computing operations, including Windows operating systems, modern endpoint management (Intune/MEM), application packaging, imaging/provisioning (Autopilot), and endpoint patching and security complianceExperience supporting industrial, field-based, or operational environments such as oil and gas, utilities, or manufacturing is considered an assetITIL Foundation and Microsoft endpoint/M365 certifications (MD-102, Azure Fundamentals, etc.) are considered assetsResponsibility:Own the digital employee experience at the point of use: monitor endpoint and experience telemetry, identify friction, and drive proactive and preventative resolution before user impactManage and support modern endpoint technologies, including Windows, Microsoft Intune, Autopilot, application deployment, patching, and device complianceWork with stakeholders across D⁢ to implement and support security policies across the hardware fleet,



including Windows CSPs and Mobile Application policies (MAM)Design, implement, and support kiosk and frontline technology solutions across Windows, Android, and iOS platformsDrive automation, self-service, self-healing, and shift-left initiatives to improve service delivery and reduce support demandPartner with cybersecurity and infrastructure teams to maintain endpoint security, patch compliance, and adherence to enterprise policiesAct as a senior technical escalation point for complex end-user computing issues, leading root cause analysis and long-term solutionsCollaborate with cross-functional teams, vendors, executive stakeholders and service providers to deliver effective incident, problem, change, and asset management practices, including planning and testing of emergency response proceduresEvaluate emerging technologies, support models, and hardware standards to enhance workplace productivity and optimize the employee technology experienceLocation and other details:This is an office-based role. You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W.Hours of work are a regular 40-hour work week, Monday to Friday, with the potential for extended work hours based on business needsThis position requires occasional travelOur professional roles follow internal compensation guidelines, and the pay band will generally be based years of experience and scope of workSuncor is committed to providing equal opportunities for employment and building an inclusive, results-oriented and high-performance culture where all members of our team feel safe, valued and respected.#J-18808-Ljbffr

📌 Customer-Focused It Analyst At Canadaone Auto (Winnipeg)
🏢 Agropur
📍 Winnipeg

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