Lead guest relations at Andaz Ottawa as a Front Office Manager. Help create unforgettable service experiences while supervising staff and ensuring effective operations.

At Andaz

Ottawa, the Front Office Manager oversees daily departmental activities in guest relations, valet, and bell staff. This pivotal role entails efficient task management and excellence in guest service, addressing complaints promptly. You'll promote teamwork and innovation among colleagues while maintaining high professional standards and leading staff training and development. Key Responsibilities:

- Manage department operations according to established team goals
- Supervise and delegate tasks among front office colleagues
- Address guest and internal complaints courteously
- Promote creativity and recognize colleague contributions
- Train and develop staff for performance excellence

Requirements:

- Proven experience in supervising and training staff
- Advanced English communication skills
- Familiarity with Opera and Hyatt systems preferred
- Flexible hours to meet hotel business needs
- Commitment to professional service delivery

Embrace Andaz’s values, ensuring unmatched guest experiences and a supportive team culture.

📌 Front Office Management at Andaz Ottawa
🏢 Hyatt Hotels
📍 Ottawa