Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordance with family’s wishes; and local, province, or federal laws. As the licensed Funeral Director, responsible for the compliance with all mortuary, health, and vital statistics regulation compliance within the funeral establishment(s). Exhibiting concern and empathy, obtains or confirms deceased and family contact information, briefly discusses needs (including languages), schedules Arrangement appointment, and emails appointment confirmation.

Updates removal status in proprietary software. Discusses available life insurance and available benefits, such as Veteran. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Ever Lasting Memory products.

Transitions Arrangement

Conference to Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contract completion. Responsible for reviewing and authorizing merchandise and service contract revisions.

Directing Services

Confirms authorization to proceed with service Arrangements. Presides as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards. Shall be present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements.

Visually inspects deceased, adjusts casket dressing,



deceased attire or makeup, or communicates concerns to preparation staff. Visually inspects Services Arrangements (visitation, funeral, or graveside) against contractual arrangements and the next of kin expectations; Event Planning Perform a variety of event planning responsibilities including but not limited to resource planning and ordering of music, flowers, or catering to fulfill Arrangement requests.

Produces

MeM products that may include scanning photos, ordering of memorabilia or stationary, creating electronic presentations, writing obituaries, and creating on-line memorials. Prior to event, prepares event room including but not limited to set-up chairs, tables, flowers, guest books, and appropriate décor. Post event cleans chairs, tables, floors, proper storage of items, identifies property in need of repair, and courier/deliver family memorabilia to home.

May attend community or charity events to represent and promote the location or market. New associates are learning to apply licensure to business environment complying with regulations, policies, and procedures; work may be peer reviewed for accuracy, quality, and education; Ensures compliance with local, state, and federal regulations.



Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager.

Notifies manager when workload is light and volunteers for additional work. Graduated from an accredited school or college of mortuary science Current Funeral Director license as required by provincial regulations Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives Public speaking skills with the ability to influence and gain consensus Proficient using databases in automated processes Proficient MS Office skills Workplace - Work is both indoors and outdoors during all seasons and weather Physical Demands – Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps Flexibility of availability may be necessary as services may occur outside of normal business hours and working nights and weekends is frequently necessary. We are a company committed to supporting families at difficult times.

As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities. #

📌 Funeral Services Director (Toronto)
🏢 Service Corporation International
📍 Toronto