Ottawa, OH Statement of Purpose: The General Manager is responsible for executing the store plan to achieve established standards, sales, local marketing programs and profits. This is done primarily by staffing, personnel training, operating, and maintaining the store such that customer satisfaction is maximized. Develops (with DM) and executes a local store marketing plan (promoting Wendy's in the community) in response to market conditions such as competitor pricing and other competitor activities. ~Reviews, analyzes and communicates budget, P&L; information to staff and manager.

Ensures and maintains adequate bench strength in management team. ~Ensures co-manager has adequate crew depth for each shift. ~Quality ~Trains store personnel (management and crew) to execute procedures for preparation and serving of quality products. ~Talks with customers during walk-throughs and when off-line to determine product and service quality. ~Resolves customer complaints within 24 hours of receipt. Trains store personnel to respond promptly to customer needs. ~Trains store personnel in customer courtesy. ~Trains store personnel to solicit feedback to determine customer satisfaction. Trains store personnel to maintain store cleanliness during shifts. ~ Executes cleaning plan through delegation to the management team. ~Training ~Trains store personnel in company standards (Quality, Service and Cleanliness), as these standards are modified by operational changes. ~Orients recent managers and crew to the store. ~Writes and manages a development plan for each manager based on position descriptions. ~Manages Crew Orientation and Training process. ~Promotes high-performing crew members to available crew leader and shift supervisor positions. ~S.C.



and cost controls. ~Trains and develops managers on Managing Better Shifts skills. ~Provides leadership and mentoring training to management team.

Controls ~S.C. inspections. ~Manages production labor control and food cost control using flowcharts, "build-to" system, and store schedule and positioning system. ~Monitors and manages store inventory levels to ensure product/item availability (ordering is responsibility of Assistant Manager). ~reviews with the management team. ~Maintains, modifies as necessary, and utilizes store systems to provide consistent operations and customer satisfaction. ~Establishes realistic and meaningful daily operational goals for management and staff. Policies and Procedures ~Maintain safe working conditions in the store as outlined in company policies and procedures. ~Follows company policy for cash control and security. ~Manages employee files and time cards strictly in accordance with policies. ~Manages shifts effectively using guidelines within "Managing Better Shifts" or similar checklist. ~Ensures managers understand and adhere to Policies and Procedures. Responds promptly to customer comments. ~Trains crew and management to perform scheduled cleaning and maintenance of equipment (Preventative Maintenance Program).



~Employee Relations ~Uses consistent practices in managing performance problems with managers and crew (Interaction Management). ~Manages crew and management in a manner which maximizes retention (reducing turnover). ~Conducts manager meetings to facilitate communication with management and crew; Manages grievance process; communicates process to the crew.

Performance

Management ~Conducts management performance reviews on a timely basis. ~Takes appropriate corrective action in response to performance problems of crew and management. Wendy's policies and procedures. ~P&L; analysis and corrective measures. ~Planning and budgeting. ~Training and development practices. 1.1-2 years management / operations experience in the restaurant industry. ~The General Manager job requires standing for long periods of time without a break. ~The General Manager job requires being able to meet the requirements of all subordinate positions. ~Travels to multiple stores as needed ~Physical inspections of all areas of restaurant ~As a leading Wendy’s franchisee company, our commitment to our customers is a simple pledge to do the right thing. We will please our customers by exceeding their expectations with our product quality and flawless execution of service.

We will constantly upgrade our facilities, use state of the art technology, and employ a highly trained work force that is focused on delivering world class service. When everyday people sort through all the ‘spin’, there is one quick-service restaurant that is ‘A Cut Above.’ We stand for honest and higher-quality food. Every day, we honor Dave Thomas and his legacy by using select, premium ingredients and serving food that’s made fresh with every order. #

📌 General Manager, Performance General Manager, Performance (Ottawa)
🏢 Carlisle
📍 Ottawa