La gestion des projets et/ou des cas assignés.

L'adhésion aux processus généraux de l'entreprise.

L'assistance téléphonique La mise en œuvre de programmes de centres d'appels, y compris de fourninr aux patients, aux organismes professionnels et de financement de la santé un soutien téléphonique. Les lignes d'aide actuelles portent sur les questions de financement et d'accès, y compris les programmes d'accès privés, publics et particuliers et programmes de conformité Administrer et adhérer à des protocoles de gestion des cas, y compris la surveillance clinique, la collecte de données, le suivi continu du patient, la conformité, la surveillance de l'arrêt ou de l'abandon de traitement, le rapport des événements indésirables, et la liaison avec les fournisseurs de soins de santé primaires; La mise en œuvre d'initiatives de recherche de marché relatives à la pharmaceutique et à la biotechnologie avec des médecins, des patients, des pharmaciens ou d'autres professionnels de la santé paramédicaux; Tous les programmes destinés aux patients s'appuient sur des méthodes de traitement des dossiers et comprennent une quantité importante d'appels sortants.

Documenter chaque activité dans la base de données spécifique du programme.

Participer et assister à la formation continue de perfectionnement et aux cours de formation spécialisée pour des produits ou des programmes spécifiques tels que jugés appropriés par le gestionnaire.

Fournir des commentaires concernant les protocoles actuels, la base de données, les processus et les relations inter-départementales.

Communication claire au gestionnaire, pod, et collègues formés aux programmes concernant la gestion de cas pendant les absences prévues.

Avec les gestionnaires, participer au processus de formation de nouveaux gestionnaires de cas, y compris mais non limité à l'observation et la surveillance des appels.

Responsable de signaler tous les événements indésirables aux départements concernés.

Le/la gestionnaire de cas sera également affecté(e) à d'autres fonctions et tâches au besoin de temps à autre.

The management of the assigned projects and/or cases.

Adherence to the general company processes* Telephone support:+ Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:+ funding and access issues, including private, public and special access programs;+ compliance programs* Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance,



therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals; All patient programs are based on casework methods and include a significant amount of out-bound calls.

Document each activity in program specific database.

Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.

Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.

Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.

With the managers, participate in the training process of current caseworkers, including but not limited to shadowing & call monitoring.

Responsible to report all Adverse Events to the assigned units/departments* The Caseworker will also be assigned other duties and tasks as required from time to time* Un minimum d'un (1) an d'expérience en service à la clientèle* Bilingue (français/anglais) est un atout* Capacité à effectuer plusieurs tâches* Attention aux détails* Excellentes aptitudes de résolution de problèmes* Expérience dans le domaine médical et pharmaceutique est un atout.

Connaissance approfondie de l'industrie de la distribution pharmaceutique Connaissance pratique de système automatisé de gestion d'entrepôt* Solide sens des affaires et sens financier* Solides compétences analytiques et mathématiques* Aptitude à communiquer efficacement à l'oral et à l'écrit* Aptitudes interpersonnelles et de leadership efficaces* Sens de l'organisation; attention aux détails* Capacité à réspecter systématiquement les échéances* Excellentes aptitudes de résolution de problèmes; capacité à résoudre les problèmes de manière efficace et efficiente* Excellentes aptitudes à la présentation* Connaissance de Microsoft Word, Excel, PowerPoint et autres programmes Office* A minimum of one (1) year experience in customer service* Bilingual (French/ English)



required* Ability to multitask* Attention to detail* Strong problem-solving skills* Experience in the medical and pharmaceutical field is an asset.

Working knowledge of Word, Excel and Outlook Advanced knowledge of pharmaceutical distribution industry* Working knowledge of automated warehouse operating system* Strong business and financial acumen* Strong analytical and mathematical skills* Ability to communicate effectively both orally and in writing* Effective interpersonal and leadership skills* Effective organizational skills; attention to detail* Ability to consistently meet deadlines* Excellent problem-solving skills; ability to resolve issues effectively and efficiently* Excellent presentation skills* Knowledge of Microsoft Word, Excel, PowerPoint and other Office ProgramsCencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy.2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications.

Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers3.) Guard Your Personal Information: Only share sensitive information after vetting the employer's credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process.

Cencora does not request this information as part of the employment application.4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process.Scammers often use free email services or chat platforms without providing an official company contact information.

Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro

📌 Gestionnaire de Cas, Bilingue/Bilingual Caseworker (Quebec City)
🏢 MWI Animal Health
📍 Quebec City