06 Oct
Cnected
Vancouver
The Service Advisor we need to join our team is an individual of the rarest kind. They’re as comfortable solving complicated technical challenges as socially navigating through a full spectrum of colorful personalities in an ever changing environment. If your the type of understanding and organized diplomat whos smart under pressure, communicates with confidence, and genuinely enjoys helping people fix their mechanical issues… we’re super excited to meet you!
Your coworkers have always recognized that you have a gift for juggling multiple priorities without ever dropping the ball, and you do it while keeping the right people informed each step of the way. A person like you believes that every interaction is an opportunity to earn trust with your customers. Because you dont just mark it off the list — you build loyalty through knowledgeable service excellence.
At Township Auto Group, our Service Advisors are welcoming professionals focused on delivering an exceptional ownership experience long after a vehicle has been purchased. You’re the bridge between our clientele and our service technicians, translating technical information into clear, easy-to-understand recommendations while ensuring every guest feels informed, respected, and assured in the care of their vehicle. Whether youre rolling out the red carpet in the service drive, answering questions over the phone, coordinating repairs, or following up after an appointment, your mission is simple: create raving fans.
When youre not interacting with customers or assembling repair orders, youll be communicating with technicians, providing maintenance recommendations, monitoring repair progress, updating vehicle owners throughout the day, coordinating vehicle deliveries, and ensuring every detail is completed with absolute precision. You take pride in keeping your schedule organized, interactions accurately documented, and making every service visit as smooth and stress-free as possible for those you serve. Every day presents a new challenge, but youre that special individual who always enjoys finding solutions that exceed expectations.
If youre willing to put in the work, well provide the training, systems, and support you need to become an exceptional Service Advisor. Youll have access to industry-leading technology, proven service processes, and a team that works together to deliver award-winning experiences.
From appointment scheduling and digital inspections to maintenance reminders and follow-ups, well equip you with everything you need to build lasting customer relationships and a rewarding career.
Deliver an Exceptional Guest Experience: Welcome every customer professionally, document vehicle concerns accurately and consistently achieve high customer satisfaction.
Manage Repair Orders: Prepare accurate repair orders, obtain customer authorizations, and ensure all documentation is complete and error-free.
Communicate Clearly: Keep customers informed throughout the repair process with timely updates, clear explanations, and accurate estimates.
Present Service Recommendations: Explain maintenance and repair needs honestly, helping customers make informed decisions while meeting service sales goals.
Coordinate Repairs: Work closely with technicians and the parts department to ensure efficient workflow and on-time vehicle delivery.
Build Customer Relationships: Complete follow-up communication, schedule future maintenance, and create loyal, repeat customers.
Stay Organized & Improve: Manage multiple priorities efficiently while participating in ongoing dealership and manufacturer training.
Benefits:
At Township Chevrolet Buick GMC, our VISIONis to build a community of devoted fans.
Our MISSION is to provide the best vehicle ownership experience by creating the greatest environment for people to learn, experience, buy, and look after their investment.
We do this by following our five CORE VALUES:
Township Chevrolet, is committed to equal employment opportunity and a workplace free from discrimination, harassment, and retaliation. We do not discriminate in employment on any ground protected by applicable law, including age, race, color, creed, religion, ethnic or national origin, family status, marital status, physical or intellectual disability, political belief, sexual orientation, source of income, sex, pregnancy, criminal conviction unrelated to the position, or because an individual has exercised rights under human rights law. Accommodation is available on request, to the point of undue hardship.
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