Elevate your career as a Global IT Operations Manager at Bio-Rad, leading a 24x5 AI product operations team. Oversee incident management, build your team, and drive operational excellence across regions. In this dynamic role, you will be responsible for managing IT operations in a globally distributed workplace while ensuring seamless transitions and communication across various time zones.

Your leadership will guide a team focused on incident and change management, supporting enterprise AI services effectively while fostering collaboration with InfoSec and engineering teams. Key Responsibilities:

- Lead a global team for AI product operations
- Manage incident, problem, and change processes
- Collaborate with SMEs for improved resolution rates
- Streamline adoption support for AI capabilities
- Coach engineers and establish operational metrics

Requirements:

- Bachelor’s in Computer Science or related field
- 8+ years in IT operations with 3+ years leadership
- Experience with cloud platforms like Azure or AWS
- Strong understanding of ITIL service management
- Proven ability to communicate with diverse stakeholders

Drive operational excellence and team development in your impactful role at Bio-Rad.

📌 Global IT Operations Manager at Bio-Rad (Mississauga)
🏢 Bio Rad Laboratories
📍 Mississauga