Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.

Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality. Why work at Fairmont Waterfront?

Sustainability and community commitment- recognized with 5 Green Leaves Certification rating from Green Key Global since 2011 Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive andglobal community Strong Culture of Belonging for the 2SLGBTQIA+ communityprovidingyear-round support,includinggender inclusive change rooms Generous perks - Enjoy discounted rates at over 5,800 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!

Dining

Discounts - Get 50% off at our dining establishments in Vancouver,



Victoria and Whistler through our Food& Beverage Discount Program Full rate of pay $30.22per hour following 90 days of service *full-time and part-time permanent status colleagues. Consistently offer professional, friendly, and engaging service to all guests. Consistently deliver gracious, thoughtful and personalized service in every guest interaction.

Liaise with other departments to ensure a smooth management of operations, maintaining a close relationship with Housekeeping, Front Office, and Fairmont Gold. Ability to identify, empathize and own appeasement of any guest concerns both in person and in writing. Co-ordinate guest experiences efficiently and accurately via phone, email, text, in person or with other departments utilizing Alice reservation software.

Stay up to date on local Vancouver concierge information. Have an extensive knowledge regarding Vancouver attractions, restaurants and surrounding areas. Assist with mail, messages and any plans or arrangements the guest intends to make during their stay.

Assist guests regarding hotel facilities in an informative and helpful way. Promote and sell the services and concessions within the Hotel, as well as services offered by our suppliers.



Adhere to hotel emergency procedures and safety standards to maintain a safe work setting.

Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics. Performs any and all other tasks which are assigned by leaders and support the leadership team with daily assigned tasks and operations. Perform any and all other tasks and duties within Front Office department.

Availability for shift work, including weekends, mornings, and evenings. Excellent knowledge of the City of Vancouver, nearby areas, and local attractions. Computer literate in Microsoft Window applications; previous experience with Opera Cloud, Open Table, and Kipsu text messaging system is an asset.

Must be flexible in terms of working hours.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo!#By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply #

📌 Hospitality Concierge - Full Time (Vancouver)
🏢 SmartRecruiters
📍 Vancouver