Join a dynamic hotel environment as a Guest Service Agent, where you'll engage with guests and enhance their experience through prompt service and upselling techniques. This role focuses on guest check-in and check-out, ensuring customer satisfaction at every turn. As a Guest Service Agent, your primary responsibilities include processing guest payments, handling reservations, and assisting guests with inquiries.

You'll also resolve minor complaints and ensure a skilled image throughout your shifts. This position requires you to be knowledgeable about hotel services and local attractions, providing guests with valuable information and assistance. Key Responsibilities:

- Register guests upon arrival and check them out smoothly




- Process payments following established procedures
- Promote hotel services and local attractions
- Resolve minor guest complaints effectively
- Coordinate with the reservation center for bookings

Requirements:

- High School diploma or equivalent
- Customer service experience preferred
- Ability to work nights, weekends, and holidays
- Comfortable in fast-paced environments
- Strong communication and problem-solving skills

Elevate guest experiences by providing exceptional service and support in this Guest Service Agent role.

📌 Hotel Guest Service Agent Role (Regina)
🏢 InnVest Hotels GP
📍 Regina