Dual Front Office & Housekeeping Supervisor We are currently seeking a Dual Front Office & Housekeeping Supervisor to join our team!

The Dual Front

Office & Housekeeping Supervisor is a social and interactive position and is crucial in setting the tone for everyone who walks through our door. Our lobby environment and Front Office team lead the way for a guest’s experience and provides the always-important first impression. This individual will be responsible for providing support and training to the team in guest-related and room operations, both during the day, afternoon, and night shifts (when-needed).

The Supervisor is also responsible for assisting with all aspects of the housekeeping department and to oversee the management of the housekeeping and laundry departments, including cleanliness of guest rooms, public, and heart of house areas. The successful candidate will be a coach and cheerleader for the Front Office and Housekeeping teams, providing direction, coordination, and evaluation of the department, while sharing their flare for style and design. Working collaboratively with the Front Office Manager and the Housekeeping Manager, the successful candidate will be responsible for supporting the daily operations of the front office and housekeeping teams in our incredible hotel.

This role requires an individual who thrives on working rotational shifts.

Education Reimbursement for you (and your children!) Team Building Events Reporting to the Front Office Manager & Housekeeping Manager or designate, you will: Ensures a smooth operation of the Front Office or Housekeeping Department in the absence of the Manager

- Acts as a role model in the service vision and standards of the Front Office and Housekeeping teams
- Enforce hotels standards, policies, and procedures to the Front Office & Housekeeping teams
- Ascertain staff training needs and provide such training




- Supervises the registration and check-out of guests including processing customer payments, and supporting team members as necessary
- Supports in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions
- Encourages teamwork and quality service through daily communication and coordination with other departments/ outlets. Key departmental contacts include Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance
- Verifies that accurate room status information is maintained and properly communicated
- Establish, maintain and train standards and procedures for cleaning and secure working conditions in the housekeeping department
- Works to ensure high scores for cleanliness and other housekeeping-related items on all inspections
- Inspects or delegates inspections of all guestrooms cleaned by room attendants
- Develops an inspection program for all public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained
- Ensures final inspection of all housekeeping-related duties performed by the housekeeping team
- Assists with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Front Office & Houskeeping team members
- Acts as a health and safety leader on the property, report all workplace incidents/accidents or near misses, role model wearing all Personal Protective Equipment required,



and participates in fire safety plan
- May serve as "manager on duty" as required
- Performs other duties as assigned including assisting team members with their roles during peak periods. Previous supervisory responsibilities preferred in a customer-facing and/or hospitality position
- Supervisoryexperience in housekeeping in a Hotel or related industry
- Post-secondary degree/diploma in Tourism or Hospitality is an asset
- Excellent organizational, technical, analytical, and problem-solving skills
- Is able to endure an abundance of physical movements in the performance of job duties
- Computer literate in property operating systems such as Opera, and Maestro., as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset;

Experience in financial management for a housekeeping department is an asset;

Experience working in a unionized environment will be considered an asset

- Must be available to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management. This posting is for an existing vacancy.

The Valhalla

Hotel & Conference Centre is both the largest full-service hotel in Northwestern Ontario and the most unique. Located just minutes away from the Thunder Bay International Airport and near to some of the city’s main attractions, The Valhalla Hotel & Conference Centre is perfectly situated for any traveling to Thunder Bay.

Silver Hotel

Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.

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