Employment Type: Full Time (28 hours per week), Contract Department: Seniors and Children & Youth Services Level 3-$29.87 per hour Posting Date: October 2, 2026 Posting Close: October 17, 2026 Reporting to the Manager, Comprehensive Intake and Care, the Housing Client Intervention Worker will support seniors and adults with disabilities and illness secure and maintain appropriate housing.

The Housing Client Intervention

Worker is required to perform his/her duties in a manner consistent with Dixon Hall’s Mission, Vision and Values, ensure safety, and demonstrate customer service excellence. HOUSING-FOCUSED CASE MANAGEMENT SUPPORT: Assist clients in the development of an individualized plan of action with short and long-term goals and identified strategies to achieve housing stabilization. Identification of physical, mental, socioeconomic and environmental factors contributing to precarious housing.

Make referrals to appropriate services based on clients’ needs. Advocate on behalf of clients in hospital, residential and legal settings. Liaise with property management, legal professionals, health care professionals and other community partners.

Work as a member of an interdisciplinary outreach team providing comprehensive support with the goal of securing and maintaining housing. Liaise with other internal or external services to identify strategies and enhance activities towards supporting the goal of maintaining housing. Accompany clients to appointments (i.e. medical, legal) where necessary Provide support and conflict mediation.

Provide feedback about housing accessibility and seniors’ housing issues to other organizations as an advisory committee member.

ADMINISTRATION: Maintain appropriate statistics in client data base.



Work under the guidance of the agency and program policies and procedures, including the Mission, Vision and Values of Dixon Hall and the agency’s strategic direction. Meet regularly with manager to discuss individual, team and the overall effectiveness of shelter client services.

BSW or MSW or post-secondary degree in a related field. At least 2-3 years of experience supporting seniors/individuals who are homeless, at risk of becoming homeless or who are under housed. Familiarity with issues concerning seniors and adults with disabilities including those with mental health, disabilities and addictions.

Demonstrated knowledge of community agencies and their relevant programs and services. Self directed and independent but also proven experience in working effectively as a team member in collaboration with other staff members and community professionals. Understanding and knowledge of the housing and health sector and services Intermediate level of computer literacy utilizing MS Office applications.

Must have up-to-date vaccinations against COVID-19 with a vaccine that has been approved for use in Canada.

Dixon

Hallmay use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency.

Dixon

Hall is dedicated to fostering an inclusive selection process and work workplace, guided by their Race Relations and Employment Equity Policies. To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply. #

📌 Housing Client Intervention Worker, FT (Toronto)
🏢 Dixon Hall
📍 Toronto