Provide crucial IT support at Health Shared Services as an IT Customer Support I. This part-time role involves delivering Tier 1 technical support primarily via phone for healthcare clients. In this IT Customer Support I position, you will join the Service Desk team to assist both clinical and non-clinical staff across Alberta.

Your responsibilities will include troubleshooting, guiding users, documenting support tickets, and providing basic software setups. This role requires adaptability as you will be working in a hybrid mode and following a shift rotation including evenings and weekends. Key Responsibilities:

- Respond to customer technical assistance requests
- Diagnose issues and provide effective solutions
- Deliver user education through “how-to” support
- Create and maintain accurate support tickets
- Assist with basic software installation configurations Requirements:
- Certificate in Computer Support or equivalent
- 2-3 years in a support desk environment
- Proficient in Microsoft 365, Windows 11, and Citrix
- Strong communication and problem-solving skills
- Customer service-focused with proficient keyboarding abilities Support patient care through effective IT solutions with Health Shared Services.

📌 IT Support Analyst at Health Shared Services (Edmonton)
🏢 Alberta Health Services
📍 Edmonton