Location: Remote or Hybrid (Sherbrooke or Montreal office) We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers’ lives better. Participate in service operations, continual service improvement initiatives, and cloud, infrastructure, application, and technology modernization projects. Contribute to operational standardization, automation, service reliability, and operational excellence initiatives.

Manage Information

Services tickets and provide Level 2/3 support for escalated hardware, software, infrastructure, and application issues while ensuring compliance with ITSM processes and SLA targets. Analyze business and technical requirements to support new and enhanced services. Develop and maintain operational procedures, technical documentation, knowledge articles, and support standards.

Deploy, administer, and support SaaS, cloud-based, and on-premises applications and services. Ensure the availability, performance, security, and operational continuity of physical, virtual, hybrid, and cloud-hosted environments. Develop and evaluate proofs of concept (PoCs) and perform root cause analysis (RCA) to drive operational improvements and preventive actions.

Administer and optimize monitoring, logging, alerting, and observability platforms. Monitor and optimize the utilization, licensing, and consumption of enterprise applications, platforms, and Azure services to support governance, FinOps practices, operational efficiency, and technology value realization.

Develop

PowerShell scripts and automation solutions,



leveraging AI and AIOps capabilities to enhance monitoring, troubleshooting, incident response, and user experience. Participate in patch management, system upgrades, configuration management, and technology lifecycle activities while applying security, compliance, governance, and change management standards. College degree in computer science, IT or an equivalent combination of education and experience ~5+ years of experience in Microsoft systems administration, IT Operations, or infrastructure support environments. ~ Relevant industry certifications such as Microsoft (AZ-104, AZ-305, AZ1-40), RedHat, CompTIA or equivalent certifications. ~ Excellent spoken and written English skills are essential; fluency in French is an important asset. ~ Adaptable, flexible, and capable of working effectively in a quick-paced environment. ~ Experience in one or several of the following areas will be considered an asset: ~ Microsoft Azure, Microsoft Entra ID, Microsoft 365, and cloud governance. ~ Windows Server administration, including Active Directory, DNS, DHCP, Group Policy, Certificate Services, and hybrid identity integration with Microsoft Entra ID. ~ Endpoint management platforms such as Microsoft Intune,



NinjaOne, N-able, and Absolute. ~ Microsoft Dynamics 365 CRM and Finance & Operations (F&O;). ~ PowerShell scripting, automation, AI, and AIOps capabilities. ~ Database administration, including Microsoft SQL Server and Azure SQL Database. ~ IT Service Management (ITSM) tools and processes. ~ Monitoring, alerting, logging, and observability platforms such as Datadog, PRTG, Azure Monitor, and Azure Log Analytics. ~ Linux administration (RHEL, Ubuntu, and CentOS). ~ Availability for rotation on the call schedule in a 24-7 environment Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions.

Opportunity to recommend quality talent from your network through our generous referral program A flexible total compensation offer Vacation time that considers your previous experience Advanced paid hours to recharge your batteries (holidays and mobile days) A corporate discount program to help you save at merchants in your community Proximity to your direct manager and open, honest communication to support your development Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times. #

📌 IT Support/ IT Administrator (Sherbrooke)
🏢 Sherweb
📍 Sherbrooke