What you'll need to have Minimum 9 years of related experience Minimum 4 years of managerial experience A day in your life with us Lead the Customer Experience Centre of Expertise (CoE) assignment and strategy and be accountable for its performance, Work closely with key partners within INGKA, other IKEA business stakeholders and countries to develop an excellent customer experience. Secure a customer experience performance improvement process. Work closely with key partners within INGKA, other IKEA business stakeholders and empowering country networks to identify insights and pain points and ensure stakeholders take responsibility for improving initiatives. Lead and secure a true Voice of the customer agenda. Secure an “outside in” approach throughout, using customer insights, competitor activity, following trends and future developments to identify opportunities to improve the
📌 Unit Customer Experience Manager Ii (Calgary)
🏢 Ikea
📍 Calgary