Elevate guest experiences as a full-time Luxury Concierge Team Leader with Accor in Moncton. Lead and inspire a team focused on ultra-luxury service for Orient Express Sailing Yachts. As a Senior Team Leader, you will guide the Concierge Guest Experience team, ensuring every interaction is personalized and qualified.

Responsibilities include supporting teams across Barcelona and Moncton, managing post-booking journeys, and maintaining service excellence. Your leadership will enhance operations, focusing on upsell and cross-sell opportunities while nurturing team development. Key Responsibilities:

- Lead daily Concierge operations across multiple locations
- Coach and develop team members for high performance




- Ensure compliance with service levels and operational excellence
- Handle complex guest requests and escalated situations
- Drive upselling initiatives while maintaining luxury standards

Requirements:

- 3+ years in luxury hospitality leadership
- Bilingual in English; French is a plus
- Strong organizational skills with attention to detail
- Experience with CRM tools and service platforms
- Proven ability to manage multiple priorities effectively

Use your expertise in luxury service to create memorable guest journeys as part of Accor’s dynamic team.

📌 Luxury Concierge Team Leader at Accor (Moncton)
🏢 SmartRecruiters
📍 Moncton