We are searching for a strong team player and people person who can provide an inviting atmosphere for guests during their stay and work diligently as a team member.Compensation Information$24.19 per hourPhysical RequirementMedium; work activities involvehandling loads between 10 kg and 20 kg, predominantly in an indoor setting. This position requires physical presence at the designated location.Benefits and PerksSeason lift, trail and golf passes for winter and summerThree weeks of paid vacation to startHealth spending account, wellness components, Health Spending Account and EFAPParticipation in RRSP and matching DPSP programsCompany supported training and professional developmentDining discounts at hotel and resort owned outletsRetail discounts at resort owned outletsFriends and family rates at Sun Peaks Grand HotelReciprocal programs with partnering ski areas and hotelsEligibility for a pay for performance incentive bonus program (after qualifying period), awarded to top performersSkills You Bring With YouAt least 1 year of front desk experience, including progressive supervisory experience in any field; resort experienceis a strong asset.Post secondary education in accounting, hospitality or a related field.Dedication to working in a dynamic team that focuses on collaboration and guest experience.Proficiency with computer systems, such as Microsoft Office and Opera.Excellent communication skills, both written and verbal,



and strong problem solving abilities.Professional demeanor with a passion for exceptional guest service and the ability to anticipate guest needs.Primary ResponsibilitiesChampion quality service when assisting with guest check-ins, check-outs and additional hotel standard special requests.Oversee overnight front desk operations and ensure standard operating guidelines are executed professionally and consistently.Distribute keys, hotel amenities, and resort wide information.Ensure remaining overnight incoming guest package requirements, including vouchers, trace forms and amenities are complete and ready for late overnight arrivals.Audit DutiesAccountable for end of day activities, includingOrganizing and sorting revenue centre transactions for food and beverage outlets and front office transactions with appropriate reporting.Completing rebates and tracking both meal and house accounts.Conducting no showing reporting and revenue posting as required.Guest ExperienceInteract with guests throughout their stay, anticipating needs and proactively resolving concerns.Act as the lobby ambassador – hotel and guest liaison.Manage and own the lobby, providing the best experience for guests and visitors alike.Control consumption of alcohol in lobby; coach team accordingly.Advise guests that pets are not permitted in seating areas and sleeping is not permitted in lobby.Diffuse potentially awkward and hostile situations; dispatch additional overnight security as required.Equal Opportunity EmployerWe are an equal chance employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals. We acknowledge that we live, work, and play on the traditional territory of the Secwepemc People.#J-18808-Ljbffr

📌 Night Manager - $24.2 An Hour (Sun Peaks)
🏢 Sun Peaks Grand Hotel
📍 Sun Peaks