If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Ce poste s'inscrit dans le cadre des services d'accompagnement des patients et des professionnels de santé ainsi que des services de commercialisation pharmaceutique proposés par Cencora au Canada, par l'intermédiaire de notre division Innomar Strategies. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices.

Where a team member's role is governed by an employment agreement, local terms and conditions, prior or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

Responsabilités: Fournir un soutien médical aux patients et aux fournisseurs de soins de santé, y compris, mais sans s’y limiter, l’éducation sur des maladies et traitements spécifiques et la gestion des maladies

- Gestion de la base de données et vérification continue des dossiers et de l’information saisie
- Administrer et adhérer à des protocoles de gestion des cas, incluant la surveillance clinique, la collecte de données, le suivi continu des patients, la conformité, le suivi de l’interruption ou l’abandon de traitement, les rapports sur les effets indésirables et la liaison avec les fournisseurs de soins de santé primaires
- Se préparer et assister à des séances de formation spécialisée plus poussées sur des thérapies spécifiques, données par l’équipe pharmaceutique
- Établir et maintenir des partenariats avec l’équipe pharmaceutique
- Assurer la liaison avec les fournisseurs de soins de santé, les pharmacies et les cliniques de perfusion et d’autres organismes au besoin, afin de coordonner les perfusions, l’administration de médicaments et résoudre les problèmes qui surviennent
- Avec les gestionnaires, participer au processus de formation de nouvelles infirmières gestionnaires de cas, y compris, mais sans s’y limiter, l’observation et la surveillance des appels
- Fournir des commentaires au sujet des protocoles, bases de données, processus et relations entre départements actuels
- D’autres fonctions et tâches peuvent être confiées à l’infirmière gestionnaire de cas de temps à autre, selon les besoins
- Peut être appelé à travailler sur appel ou de garde. Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph
- Act as a liaison between patients, families and health care providers related to medication access. Address general inquiries regarding program services, disease states, or product related queries based on provided materials




- Refer the patient to their healthcare providers for clinical questions beyond program materials
- Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
- Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options
- Ensure patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy
- Participate in specialized training sessions for specific therapies provided by the pharmaceutical team
- Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed
- Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution
- Assist in the training process of new Nurse Case Managers and provide feedback on protocols, databases, processes and inter-departmental processes
- The Nurse Case Manager will also be assigned other duties and tasks as required from time to time. Baccalauréat ou diplôme d’infirmier(ère) autorisé(e) (IA), diplôme d’études supérieures ou expérience spécifique de gestion d’un cabinet est préférable, avec cinq (5) années d’expérience en soins infirmiers
- Il est indispensable d'être titulaire d'un diplôme d'infirmier(ère) (RN ou RPN/LPN) et d'être inscrit(e) en règle auprès de l'Ordre des infirmières et infirmiers de la province où l'on exerce. A Diploma in health care or a related field, with a preference for Bachelor’s degree Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required.

Expérience: Au moins deux (2) ans d’expérience du contexte du remboursement par des tiers publics ou privés ou dans les ventes (non requis, mais un atout), la gestion des soins ou le soutien clinique dans l’industrie pharmaceutique, ou expérience connexe

- Le(la) candidat(e) préféré(e) est un(e) infirmier(ère) avec une expérience dans les soins de santé et la gestion de cas, dans un cabinet médical ou un hôpital ou dans l’industrie de l’assurance ou de la biopharmaceutique
- Bilinguisme (français et anglais) est préférable;

Experience: Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields





- Ideal candidates should be nurses with healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry
- Fluency in French and/or English may be required depending on program and geographic location. Solides compétences au téléphone; capacité à résoudre les problèmes de manière efficace et efficiente Maîtrise des techniques de présentation Maîtrise de Microsoft Word, Excel, PowerPoint et autres programmes Office Disponible pour voyager au moins 15% du temps par an
- Excellent customer service skills
- Proficient in internet research and computer skills
- Strong telephone skills
- Ability to communicate and understand medical information
- Strong business and financial acumen Strong analytical and mathematical skills Ability to communicate effectively both verbally and in writing; ability to resolve issues effectively and efficiently Proficiency in presentation techniques Proficiency in Microsoft Word, Excel, PowerPoint, and other Office programs Willing to travel at least 15% of the time each year. Full time. Cencora is committed to providing equal employment prospect without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Salary Range* $66,100 CAD - 103,620 CAD Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. #

📌 nfirmière Gestionnaire de Cas Bilingue/ Bilingual Nurse Case ManagerNurse Case Manager (Quebec City)
🏢 Innomar Strategies
📍 Quebec City