Join us in our journey of kindness where compassion is our language, and kindness is our legacy. Our valued team members are the heart of our mission and their well-being directly impacts the lives of those in our care.

The Office

Manager/Sales Support, Contract reports to the General Manager and provides courteous and efficient telephone, reception, and clerical support to all clients and assists with clerical duties in the Home, including human resources and associate files, while also supporting the home's sales efforts Reviews and processes monthly Resident rent and service Invoices, Receives and processes payments from Residents, Assists with the processing of payroll under the direction of the General Manager Prepares financial, Resident, and associate reports upon request, Maintains Resident and associate administrative files, Is aware of and respects and promotes the Residents’ Bill of Rights, Adheres to the policies of the community and understands the requirements of the Retirement Homes Act, Processes Resident move-ins, discharges, and temporary absences on appropriate forms and lists, Answers questions from Residents and visitors, Supports the home's sales efforts through community outreach Conducts tours with prospective residents and families, and manages incoming sales inquiries Maintains and manages the CRM Plans, promotes, and implements marketing initiatives including community events and social activities. Promotes the vision,



mission, values, legislation, and standards of the community, Responsible for reception functions including receiving all guests, answering the phone, maintaining visitor log, etc., Excellent computer skills, including proficiency in Google Suites, Experienced in dealing with seniors (2 – 5 years), Skilled in conflict management techniques, Employment Standards Act, Workers’ Compensation Act, Public Health Act, Residential Tenancies Act, Retirement Homes Act, Occupational Health & Safety Act, Proficient in Microsoft Office, financial systems and billing, Explicit vulnerable sector screening (w/ in last 6 months), recent TB test results (w/ in last 6 months) or Chest X-ray (w/ in last 1 yr), and two supervisory references are required Competitive wages Support for personal and professional growth Employee and Family Assistance Program As part of our recruitment process, we may use secure, limited AI tools to assist with administrative tasks such as organizing applications or analyzing role alignment. These tools are used solely to support our recruitment team.

Any personal information collected or processed is handled in accordance with the Personal Information Protection and Electronic Act (PIPEDA) and our internal privacy policies. If you require accommodation at any time during the recruitment process please contact the hiring manager. #

📌 OFFICE MANAGER SALES SUPPORT, CONTRACT (Calgary)
🏢 The Manor At Gravenhurst
📍 Calgary