Current work authorization for Canada is required for all openings This is a regular, full-time role You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement The work location for this role is 483 Bay Street in Toronto until approximately late 2026 when the work location will change to the new Mississauga office at 3 Robert Speck Parkway. At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.

We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day.

You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

The Fraud

Analyst is a function of Operations Controls and Fraud Management as the 1st line of defense to prevent and manage fraud activity. Reporting directly to the Manager, Operations Controls and with a dotted line to Fraud Manager, Risk Management, this role supports all related client account analysis and verification.

Policy Management

Assessing existing policies and procedures to comply with new & changing regulations Assessing existing training materials, and internal communications to align with policies and procedures Recommending enhancements to strengthen the Client Services monitoring program Daily Monitoring ~ Reviewing alerts, including voice authenticator mismatches to separate false positives from fraud activity Reviewing customer account information and activity related to the alerts, summarizing the information and determining if/how to investigate the account(s)



activity Determining whether the alert is unusual enough to warrant further review. If yes, act to effectively and efficiently minimize risk to the client and Fidelity.

Monitoring Programs In collaboration with the Manager and Team Manager, maintain a Client Services monitoring program in support of divisional compliance reporting obligations. Assess business activities on an ongoing basis that require monitoring, determining appropriate methodologies for execution of monitoring to Fidelity standards, and fulfills reporting requirements to CS Management and or Compliance within pre-established timelines.

Projects

Participates in Client Services on regulatory projects initiated by Compliance and or other CS or organizational initiatives as a subject matter expert.

Advanced

Analysis and Problem-Solving Competency Project management skills Solid knowledge of registered products, locked in products and awareness of mutual fund legislation including NI 81-102, AML, Privacy, U.Foreign Residents Bilingualism is an asset 3+ years of experience in the financial industry required, and mutual funds experience is an asset ~2 years of experience working in a fraud function required, with working knowledge of fraud detection and applications ~ College degree required, or equivalent work experience ~ Certified Fraud Examiner (CFE) and/or Investment Funds in Canada (IFC) is an asset For this role, your total rewards include Base Salary and Discretionary Performance Bonus: Flexible working arrangements - 100% remote, hybrid, and in office options Parental leave top-up to 100% of your salary for a period of 25 weeks Up to $650 for home office equipment Generous time off policy,



including 2 paid days annually to volunteer at a charity of your choice Diversity and inclusion programs, including an active network of Employee Resource Groups Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground. Accommodation during the application process Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.

No telephone inquiries or agencies please. Canada's Top Employers for Young People Best Workplaces for Inclusion Best Workplaces for Today's Youth Best Workplaces for Women Best Workplaces in Financial Services & Insurance HRD - 5-Star Diversity & Inclusion Employer Designations TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting Fidelity Canada has become an employer of choice for talented people seeking rewarding career opportunities in the financial services industry. To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers.

With our help, there’s no limit to what you can accomplish here.

The Search

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Fidelity

Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. Click for a detailed data protection and privacy statement . #

📌 Operations Controls Fraud Analyst (Toronto)
🏢 Fidelity International
📍 Toronto