Together, we help people, businesses, and society prosper in good times and be resilient in bad times. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Adaptable work arrangements and a hybrid work model Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the prospect to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. As an Operational Excellence Business Advisor within our Claims Optimization team, you will help drive efficient processes to deliver unmatched customer service. Your continuous improvement mindset will be critical, as you will act as a national representative for the Claims function.

Reimagine outcome-focused processes, clarify decision points, and lead portfolio-level performance. Connect and de-risk: Link initiatives with strong business acumen to identify risks and drive coherent execution Lead or contribute to process improvement initiatives from ideation through implementation, control of solutions, and continuous iteration.



Optimize claims management models and ways of working to enhance operational efficiency and service quality Design adaptive, AI-enabled operating models that leverage the strengths of people, data, and automation and continuously learn and improve.

Collect, extract, and structure data; perform statistical analyses (basic to advanced) and cost-benefit analyses; Propose creative business solutions and develop actionable recommendations; simplify and communicate complex concepts, both verbally and in writing, to stakeholders ranging from front-line teams to senior executives. Develop documentation and assets (tools, templates, analyses) to support recommendations and implementation. Promote a continuous improvement culture within the organization.

Design and facilitate strategic visioning and planning sessions to reimagine claims processes, integrating relevant AI capabilities to improve operational performance and enhance customer and employee experiences. Experiment with emerging AI capabilities, evaluate value and risk, and translate successful use cases into responsible, scalable ways of working. Applied experience with process improvement/ operational excellence/ continuous improvement, with the ability to evolve traditional methods for AI enabled ways of working. ~ Experience in journey transformation, service design, and process mapping (customer journeys, value streams, and service blueprints), with a demonstrated ability to translate improvement opportunities into value-generating solutions and measurable business outcomes.



~ Experience facilitating strategic workshops and co-design sessions that bring together business and technical partners to reimagine work, clarify decision points, and align on a practical future state. ~ Experience in the insurance sector an asset;

experience in claims preferred. ~ Lean Six Sigma certification (Green Belt or Black Belt) an asset. ~ Excellent communication skills (verbal and written), including presenting, with the ability to translate complex data and concepts for diverse stakeholders. ~ Hands on experience in project management and change management; Intermediate proficiency with Microsoft Office, data visualization, and generative AI tools (Power BI, Excel, Visio, PowerPoint, Lucidcharts, Figma, Copilot, etc.). ~ Familiarity working in a product operating model an asset. ~ Willingness to travel occasionally. ~ No Canadian work experience required however must be eligible to work in Canada. #At Intact, our Value of respect is founded on seeing diversity as a strength. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site. #

📌 Operational Excellence Business Advisor (Calgary)
🏢 Intact Financial
📍 Calgary