RegularThere are some OUTSTANDING PEOPLE out there... we should know we hire them!IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK: INFRASTRUCTURE MANAGERFull TimeTarget Salary Range $97,600 to $115,000 per annum Placement within the hiring range is based on skills and experienceApplication Deadline: October 13, 2026Are you a strategic IT leader who thrives on building reliable, secure, and high-performing technology environments? As our IT Infrastructure Manager, you will play a critical role in shaping and maintaining the technology foundation that powers our operations. Reporting to the Director, IT, you will lead a team of skilled IT professionals responsible for infrastructure services and Service Desk operations, ensuring exceptional system performance, stability, security, and end-user support. This is your opportunity to drive innovation, operational excellence, and continuous improvement in a dynamic and customer-focused environment. Come join a great team of great people committed to continuous improvement and operational excellence!The job involves:Designing, implementing, and managing the organization’s IT infrastructure, including on-premises and cloud-based solutions including overseeing server management, virtualization, storage solutions and data center operationsMaintaining and enhancing network infrastructure, including LAN/WAN, firewalls, VPNs, and wireless systemsManaging and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, including maintenance schedules for equipmentConducting regular security audits, risk assessments, and vulnerability scans. Respond to security incidents and ensure compliance with industry standards and regulationsResponsibility for development, upgrade,



and support of IT systems, including networks, data centers, servers, operating systems, and associated hardwareLeading, mentoring and growing a team of infrastructure engineers, fostering a culture of accountability, ownership, innovation, and continuous improvement including knowledge sharing across the teamManaging the processing of incoming calls to the Service Desk via telephone, email and self-service to ensure courteous, timely and effective resolution of end user issues by tracking and analyzing trends and statistical reportsAssessing need for any system reconfigurations (minor or significant) based on request trends and make recommendationsWorking with Leadership and the executive team to align IT budgets, strategy and technology roadmaps with business needsManaging the procurement, installation and configuration of computer, storage and networking hardware. Provide recommendations on products and services. Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated effortsMaintaining, developing and implementing comprehensive functional policies and procedures (SOPS), including those for network architecture, standards, purchasing, and service provision. Support internal and external audits related to IT Infrastructure & Service DeskOverseeing vendor relationships, licensing and procurement for internal IT systems.



Provide service level agreements with business unitsPartnering with peers in support, customer experience and engineering to ensure the seamless delivery of services to our customersManage a 24x7 on-call rotation and ensure the timely resolution of issuesAdheres to compliance and workplace policies, internal control procedures, and AGCO directivesFlexibility to support a 24/7 operationThe ideal candidate has:Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience)5+ years of experience in datacenter infrastructure roles, with 2+ years in a leadership or managerial capacityProven track record managing infrastructure in a multi-datacenter environmentStrong technical background in networking, virtualization, Remote Desktop Services, Windows Server environments, and automation tools or scriptingExperience with Bally Gaming Management Systems, Active Directory, Unified Communications Management, IP Telephony, Active Directory, AWS, Azure and Cloud Technologies preferredExcellent leadership, communication, collaboration, documentation and problem-solving skillsAbility to effectively prioritize and execute tasks in a high-pressure environmentExtensive experience working in a team-oriented, collaborative environmentWe confirm that we do not use AI in screening of applicants, and this position is an existing vacancyWe thank all applicants for their interest, however, only those selected for an interview will be contactedNiagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos
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📌 IT Infrastructure Manager (Niagara Falls)
🏢 Niagara Casinos
📍 Niagara Falls