Guest Services Agent / Night Auditor (Part-Time)Job Category: Front Office OperationsRequisition Number: GUEST002342Part-TimeRate: $18.65 CAD per hourLocationsShowing 1 locationAs a Guest Services Agent, you will be the first and last point of contact for our guests—playing a pivotal role in shaping their overall experience. Whether you are greeting a family on vacation, checking in a business traveler, or assisting with a special request, your warm hospitality and attention to detail will set the tone for their stay.This is a fast-paced, highly interactive position where your energy, communication skills, and problem-solving abilities will shine. While this role is primarily focused on daytime and evening Guest Services shifts, flexibility to work overnight Night Auditor shifts when required is essential. As a Guest Services Agent / Night Auditor you will:Create Memorable Guest Experiences– Welcome guests with genuine warmth, provide efficient check-in and check-out service, and ensure every interaction leaves a positive impression.Be a Go-To Problem Solver– Assist with guest requests, provide hotel and local area information, resolve concerns, and deliver exceptional service with professionalism and care.Demonstrate Accuracy & Accountability– Process payments, reservations, guest communications,



and front desk transactions accurately while maintaining detailed records and reports.Support Overnight Operations– When scheduled as Night Auditor, complete nightly audit procedures, balance daily transactions, prepare reports, and ensure a smooth transition to the morning team.Promote Safety & Security– Follow all hotel safety and security procedures, remain alert to potential concerns, and help maintain a secure environment for guests and associates.Job RequirementsPrior hotel front desk experience requiredProficiency in Marriott front office systems an assetStrong customer service and interpersonal skillsExcellent verbal and written communication in EnglishAccurate cash handling and payment processingAbility to multitask in a fast-paced environmentFlexible availability, including weekends, holidays, and overnight shiftsHigh school diploma or equivalent requiredAdditional Job DutiesCheck guests in and out accurately and efficientlyAnswer phones, manage reservations, and respond to guest inquiriesHandle guest requests, wake-up calls, and service recovery situationsComplete night audit procedures and financial reporting when scheduled overnightCoordinate with housekeeping and maintenance to support guest needsMaintain a clean, organized, and professional front desk environmentReport safety, security, or maintenance concerns promptlyPerform other duties as required to support hotel operations#J-18808-Ljbffr

📌 Guest Services Agent/ Night Auditor (Part-Time) - C$18.6 An Hour - Part Time (Winnipeg)
🏢 Cherry Valley Hotel
📍 Winnipeg