Full-time

Remote

Part time

Full-time +1

CA$75,000.00 yearly

Full-time

Permanent

Permanent

Full-time

Permanent

Full-time +1

Full-time

Full-time

Full-time +1

CA$150,000.00 yearly

Permanent

Full-time

Full-time

Full-time

Full-time The 10 most popular job searches in Montreal, QC are:

- work from home
- amazon
- warehouse
- canada post
- weekend
- online
- airport
- data entry
- truck driver
- government

Location: Downtown Montreal

Position Type: Full-time

Schedule: Monday to Sunday, between 7:00 AM and midnight

About the Role

In this role, you will handle inbound calls from customers who wish to modify or cancel their connected vehicle services. Your mission will be to understand their situation, address their concerns, and offer solutions that genuinely meet their needs.

You will also have the opportunity to strengthen customer relationships through upselling and cross-selling , recommending additional services and features that enhance their experience and provide greater safety and peace of mind.

Key Responsibilities

- Handle inbound calls and assist customers who wish to modify or cancel their services.
- Use your communication, negotiation, and problem-solving skills to retain customers and find solutions tailored to their needs.
- Identify opportunities for upselling and cross-selling.
- Clearly communicate the value of products and services, including their benefits in terms of safety and peace of mind.
- Meet and exceed sales, retention, and performance targets.
- Collaborate with your colleagues and contribute to a team culture focused on success.

Ideal Candidate Profile

- the language requirements for the position: for an English-only position, strong English proficiency, both spoken and written, is required. For a bilingual position, strong proficiency in both English and French, both spoken and written, is required.




- Have strong sales, influencing, negotiation, and closing skills.
- Enjoy understanding customer needs and recommending tailored solutions.
- Are motivated by goals and thrive in an environment where your performance is recognized and rewarded.
- Have excellent interpersonal skills and a genuine passion for the customer experience.
- Bring a positive and energetic attitude to every interaction.

What We Offer

- Full-time employment: 40 hours per week, with shifts scheduled Monday to Sunday between 7:00 AM and midnight. Availability to work a variety of shifts within this time range is required, as schedules are assigned based on business needs.
- Competitive compensation: Base pay of $16.60 to $17.00/hour , with opportunities for additional performance-based compensation.
- Commissions and bonuses: Opportunities to increase your earnings based on your performance.
- Paid training: Three weeks of classroom training, followed by an on-the-job nesting period.
- Work from home: Opportunity to work 100% remotely upon completion of the training and nesting period.
- Career development: Coaching, continuous learning, and opportunities for career advancement.
- Group benefits: Insurance coverage to provide you with added peace of mind.

Please note that in-person attendance is mandatory during the training and nesting period, which lasts approximately two months and takes place at our downtown Montreal office. Upon completion of this period, the role may be performed 100% remotely, subject to maintaining the expected performance standards.

Language Requirement: English proficiency is required for this position, as the nature of the role involves regular communication with customers located outside Quebec.

Do you enjoy finding the right solution for every customer while achieving your sales goals? Join the VoxData Qualfon team as a Sales & Retention Specialist!

📌 Procurement Category Specialist (Montreal)
🏢 eTeam
📍 Montreal