We are seeking a customer-focused and highly motivated Customer Support Agent to join our Customer Service team. In this role, you will provide support to passengers experiencing travel-related issues and inquiries. You will deliver exceptional service through professional communication, empathy, and effective problem-solving, contributing to a seamless and refined customer experience.

Deliver exceptional customer service to customers and travel agencies with a focus on first-call resolution Provide attentive, professional, and empathetic interactions aligned with our “Flying Refined” service philosophy Assist customers with inquiries related to products, services, destinations, and the VIPorter loyalty program Promote and guide customers in the use of digital self-service tools Process reservations, including new bookings, modifications, cancellations, and applicable fee collection Support travel agency reservations and general inquiries Achieve established performance targets for call quality, efficiency, availability, and schedule adherence Apply resourcefulness, empathy and fairness in resolving customer concerns Support additional team and departmental duties as required Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).





Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards. Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. Ability to work on a permanent basis in Canada High school diploma or equivalent is required Completion of college or other post-secondary programs preferred Fully proficient in English with solid verbal communication skills; French bilingualism is preferred Must be available to work flexible shifts between 5:00 a.m.

Must be able to complete the initial mandatory two-week full-time new hire training program Dedicated and quiet home workspace conducive to handling customer calls Fully Remote - Work From Home (WFH) (Canada-based) Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.Visit or follow @porterairlines on Instagram, Facebook and X. #

📌 Quality Customer Service Representative - Full time (Winnipeg)
🏢 Porter Airlines
📍 Winnipeg