At Reimagined Parking, we believe great people drive great results. We are looking for an individual with amazing customer service skills and detail oriented to help our customers with their parking needs.

The Customer Success

Agent serves as the first point of contact for customers, delivering exceptional service and support in a fast-paced environment. This role ensures customer satisfaction by resolving inquiries, maintaining accurate records, and acting as a brand ambassador while adhering to company policies and service standards. Act as a courteous company representative while processing transactions, enforcing regulations, and communicating policies.

Build rapport with customers to foster satisfaction and loyalty, address inquiries and complaints with empathy and clarity. Meet performance standards through call monitoring, recording, and quality assessments. Maintain high communication standards, including voice quality, grammar, tone, and proactive engagement.

Ensure data integrity by gathering information, composing documents, and accurately inputting data. Respond to inbound emails, phone calls, and faxes within established Service Level Agreements (SLAs). Provide comprehensive support for parking customers, including account maintenance and branch/lot assistance.

Update customer account information accurately and document all interactions. Utilize internal resources such as policy manuals and supervisor guidance to resolve issues. Stay informed on workflow changes, policies, and product updates.

Support and train new Customer Service Representatives as needed. Assist colleagues with troubleshooting client issues.



Occasionally assist mobility-challenged customers by operating a golf cart.

Assist

Operations with lot improvement tasks. Proficiency with technology and data entry systems. Ability to work adaptable schedules, including weekends or holidays if required. 1+ years of customer service or call center experience. ~ Ability to work flexible schedules, including weekends or holidays if required. ~ Must successfully pass a background check, in accordance with company policy and applicable laws. ~ Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law.

Ability to sit for extended periods while handling calls and data entry. Frequent use of hands for typing and handling documents. moving office supplies or assisting customers). Office setting with frequent use of computers, phones, and other office equipment.

Fast-paced environment with high call volume and strict service level goals. Occasional exposure to outdoor conditions when assisting mobility-challenged customers. Performance-driven with call monitoring and quality assurance standards.

Full Time or Part Time) Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and AD&D;:



Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones. Short-Term Disability (STD): Income protection when you need time to recover. Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.

Employee Assistance

Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home.

Registered Retirement Savings

Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).

Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family. The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually.

Reimagined

Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable.

📌 REMOTE Bilingual French/English Customer service agent (Edmonton)
🏢 GoodMorning.com
📍 Edmonton