The Client Care Specialist is the Credit Counselling Society’s (CCS) first point of contact for the clients who call in looking for help with their finances. This role is an ambassador for the organization, building trust with clients and offering them an empathetic and calming presence during challenging circumstances. You will need to use active listening skills to ensure you are providing the appropriate resources and supports for a client, depending on their specific situation.

In this role, you will use your judgment to determine how to best help the client, easing their concerns and connecting them with a Credit Counsellor when appropriate, or other resources where applicable. Regardless of your background, you will receive training and support to help clients with their initial questions regarding their financial situation. In addition to clients who call in, we receive a number of online inquiries as well.

Your role will also include fulfilling a number of administrative tasks to support their success during their relationship with CCS. Plus, we offer an annual salary review process each January, so the successful candidate can expect to receive regular increases to their salary, subject to meeting established performance objectives. It’s important to us that every member of our team feels safe, supported, and respected at work.

Our team has the opportunity to work remotely on a hybrid basis, but even though we aren’t in the same office, we have chat groups and activities supported by our Culture Club, to offer our team the chance to develop relationships and have some fun at work too! Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year.



A comprehensive health and wellness benefits package, including Prescription Coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account.

A long-term savings program with employer matching (up to 5% in the first 5 years of employment, with increases at 5th and 10th anniversaries). The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those in interested in furthering their professional growth. Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for key events like having a child or celebrating a milestone service anniversary.

Employee and family assistance program that offers counselling support as well as a wide variety of support resources. One to two years of customer service experience required; call centre experience preferred. Availability to work variable shifts, scheduled between 8:00 am – 6:00 pm (PacificTime), with a Saturday shift once each month.

Excellent communication & interpersonal skills, demonstrating a genuine desire to work as part of a team and help people. Fluency in French is an asset. (Candidates who can work with both French and English will qualify for a Bilingual Credit,



valued at $800 annually and paid on a prorated bi-weekly basis.) CCS is an accredited non-profit organization that offers support to clients who are encountering financial challenges. Every year, we change the lives of thousands of people who are looking for help to get their life back.

Our mission, should you choose to accept it: We Help. CCS is committed to the ongoing development of a safer, respectful and equitable space for employees, clients and stakeholders of all backgrounds, identities, and abilities. Please see our Commitment to Equity, Diversity, and Inclusion for more details.

This is a full time, predominate-remote position (within Canada). We foster strong team connections through online chat groups and culture-building activities. We reserve the right not to proceed with applications from candidates who submit AI-generated text, or who otherwise use AI tools to support their responses in an interview process.

We are an equal opportunity employer and encourage applications from members of groups that have been marginalized on the grounds included in the Human Rights Codes of Canada and the provinces we serve, including: status as a First Nation, Métis, Inuit, or Indigenous person, race, country of origin, disability, sex, sexual orientation, gender identity or expression, political belief, religion, marital or family status, age, and/or social standing. bilingual, customer service, call centre, credit, non-profit, not for profit, banking, finance, administration, great place to work, intake, first contact, inclusive, financial literacy, help, debt help, hybrid, remote, client care, French #

📌 Remote Client Care Specialist (Pacific Time Zone) (Vancouver)
🏢 Bilinguallink
📍 Vancouver