Lead a high-performing Scaled Customer Success team with Samsara from anywhere in Canada. Enhance customer experiences by driving adoption and delivering value across our cutting-edge IoT solutions. As the Remote Manager of Scaled Customer Success, you will focus on improving team performance while providing coaching to individual team members.

Your leadership will inspire a strong team culture and impact key industries like transportation, agriculture, and construction through effective customer engagement strategies. You will play a critical role in understanding customers’ needs and guiding your team towards achieving measurable outcomes. Key Responsibilities:

- Hire and develop a high-performing Customer Success team
- Drive results across team KPIs and organizational OKRs




- Implement process improvements for effective customer engagement
- Conduct structured 1:1s and deliver coaching feedback
- Own and enhance the Digital Scale journey for Canada

Requirements:

- 2+ years of team management experience
- Background in scaled onboarding or account management
- SaaS experience preferred, with familiarity in CRM tools
- Strong work ethic and problem-solving abilities
- Bachelor’s degree from a 4-year institution

Influence the future of customer success with your leadership and strategic vision at Samsara.

📌 Remote Customer Success Manager I at Samsara (Mississauga)
🏢 Bilinguallink
📍 Mississauga