Elevate customer travel experiences as a Remote Customer Support Agent for Porter Airlines. Offer empathetic and professional assistance to passengers with travel inquiries every day.

Porter

Airlines seeks a highly motivated individual to enhance its Customer Service team. In this fully remote role, you will address customer inquiries about services, products, and the VIPorter loyalty program. Apply your problem-solving skills in a qualified manner while promoting self-service tools and achieving call quality targets. Key Responsibilities:

- Deliver exceptional service with a focus on first-call resolutions
- Assist customers with booking modifications and cancellations
- Promote the use of digital self-service tools
- Handle inquiries from travel agencies effectively
- Support performance targets for call quality and adherence

Requirements:

- Must work permanently in Canada
- High school diploma required; post-secondary preferred
- Fully proficient in English; French is a plus
- Strong problem-solving abilities and empathetic attitude
- Quiet home workspace for handling customer calls

Provide top-notch customer service and problem resolution while enjoying the flexibility of remote work at Porter Airlines.

📌 Remote Customer Support Agent at Porter Airlines (Toronto)
🏢 Porter Airlines
📍 Toronto