Make an impact as a Customer Retention Specialist with Jobber's Customer Success team. Engage and support customers through consultative conversations to address their challenges and reinforce subscription value.

In this key role, you’ll connect directly with at-risk customers, aiming to understand their needs better and guide them toward solutions that enhance their experience with Jobber. You'll handle inbound calls, conduct proactive outreach, and facilitate value sessions to optimize their workflow.

Your goal is to strengthen long-term customer relationships and protect recurring revenue through effective consultations.

Key Responsibilities:
Engage customers at risk of cancellation through targeted conversations
Conduct outbound calls to identify churn risks proactively




Facilitate scheduled sessions to unlock Jobber value
Diagnose issues behind churn risk and recommend solutions
Collaborate with cross-functional teams to share insights and improve customer experience

Requirements:
Proven experience in customer-facing, high-volume roles
Robust ability to ask questions and listen actively
Proficient in linking product features to customer needs
Exceptional verbal communication skills and customer-first mindset
Resilient and adaptable in agile settings

Drive customer success by translating Jobber's capabilities into actionable solutions that foster long-term relationships.
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📌 Customer Retention Specialist At Jobber Kitchener
🏢 Jobber
📍 Kitchener