Debt Control Agency Inc

About the Opportunity

Debt Control Agency Inc. (DCA) is growing, and we are looking for motivated and dependable individuals to join our Kelowna team as Collections Officers.

This is an excellent prospect for individuals looking to build a stable career with a professional organization that provides comprehensive paid training, competitive compensation, benefits, and opportunities for growth. No prior collections experience is required — we will provide the tools and training needed for the right candidates to succeed.

DCA’s Head Office is located in Toronto, Ontario, with branch offices in Laval, Quebec and Kelowna, British Columbia.

We are currently hiring five (5) full-time Collections Officers for our Kelowna location.

Interested applicants are welcome to apply online or visit our office with their resume between 9:00 a.m. and 4:30 p.m. PST, Monday through Friday. Qualified applicants may have the opportunity to complete an initial interview during their visit.

Location:
157 Asher Road
Kelowna, BC V1X 3H5

Key Responsibilities
Contact consumers regarding overdue accounts through telephone, email, and written correspondence
Assist consumers by discussing payment solutions in a respectful and professional manner




Maintain accurate records of account activity and communications
Review account information and resolve issues while following established procedures
Collaborate with internal departments to support account resolution
Maintain compliance with company policies and applicable collection regulations

Qualifications
No prior collections experience required — comprehensive paid training provided
Strong communication and interpersonal skills
Professional, respectful, and solution-focused approach
Strong organizational skills and attention to detail
Basic computer skills with the ability to learn new systems
Ability to work independently while contributing positively to a team workplace

What We Offer
Competitive base salary of $42,000–$45,000 annually plus performance-based commission opportunities
Monday to Friday schedule — no evenings or weekends
Comprehensive benefits package including dental, extended health, and vision care
Paid training and ongoing coaching
Supportive, team-oriented workplace environment
Opportunities for professional development and career advancement

Job Type: Full time

Pay: $42,000.00-$45,000.00 per year

Benefits:
Dental care
Extended health care
Vision care

Work Location: In person

📌 Collection Officer Kelowna, Bc
🏢 Debt Control Agency
📍 Kelowna