Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Enterprise Enabling Functions Pay Details: $81,600 - $115,200 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Cloud Data Platform

Support | AI and Azure Enablement A dedicated Senior Business Support Analyst is required to drive business operational readiness across the Cloud Data Platform. This role will be accountable for modernizing Cloud Data Platform support processes, implementing AI-driven and Azure-enabled support capabilities, improving knowledge management, and enabling a more efficient, scalable, and customer‑centric support experience. The position will provide end-to-end ownership of support requests within assigned business segments, strengthen stakeholder engagement, and ensure support operations can scale effectively as Cloud Data Platform adoption increases.

CUSTOMER Drive business operational readiness and Cloud Data Platform adoption across assigned business segments. Provide end-to-end ownership of support requests, including intake, triage, prioritization, stakeholder communication, resolution tracking, and closure. Modernize support processes by identifying automation opportunities and enabling AI‑driven support capabilities where appropriate.

Leverage Microsoft

Azure, Azure AI capabilities, Copilot/AI tools, and related platform capabilities to improve support efficiency, knowledge access, ticket handling, and customer experience. Support the intake of projects, releases, major initiatives, platform/process updates, outages, and operational communications. Document and maintain business-owned artifacts required for projects and major initiatives, aligned to the bank's Project Delivery Life Cycle (PDLC) methodology.

Document and improve business processes for applications owned or managed by the team, with a focus on support scalability, repeatability, and operational resilience. Manage day-to-day operational processes to ensure consistency, timely delivery, and adherence to established service levels. Support deployment readiness, change management, stakeholder engagement, and adoption activities for applications and processes owned or managed by the team.

Review requirements specifications and technical design documents to provide timely, meaningful feedback. Identify, assess, and elevate risks that could impact project timelines, support quality, operational readiness, or customer experience, providing options and recommendations where appropriate. Act as an escalation point for application and operational issues, working directly with internal and external business partners, Technology teams, and vendors as required.

Support knowledge management practices, including the creation, review, and maintenance of reusable knowledge articles, playbooks, FAQs, and support documentation. May provide project management support to various extents. Support projects and major initiatives by coordinating input from appropriate SMEs to enable decisions and timely execution.

Adhere to EPMO project management methodology, PDLC requirements, and applicable enterprise delivery standards. Ensure adherence to the Data Governance Framework and applicable Privacy, Legal, Compliance, and Office of the Chief Data Officer requirements. Use data, ticket trends, operational metrics, and stakeholder feedback to identify opportunities to improve efficiency, reduce manual effort, and strengthen service quality.

Develop, maintain,



and enhance Power BI reports and dashboards to monitor support demand, ticket volumes, service health, trends, and operational performance. Evaluate and recommend AI, Azure, automation, workflow, and knowledge management improvements that mitigate risk and maximize service availability, efficiency, and effectiveness. Demonstrate the ability to build effective relationships within the team and with key stakeholders across business, Technology, support, and governance functions.

Continuously enhance knowledge in the Cloud Data Platform, support operations, Azure tools, AI capabilities, automation practices, and business domains supported by the team. Support the development of business cases, including benefits identification, risk reduction, productivity improvements, and operational scalability. Participate fully as a member of the team, supporting a positive work environment that promotes service excellence, quality, innovation, and teamwork.

Support timely communication of issues, risks, progress updates, and points of interest to stakeholders and team members. Contribute to team effectiveness by sharing knowledge, participating in cross‑training, and supporting knowledge transfer within the team and business unit. Keep current on emerging trends, tools, and practices related to AI, Azure, support operations, workflow automation, knowledge management, and customer‑centric service delivery.

Participate in personal performance management and development activities, including continuous learning and capability building. Assist others in the completion and performance of work activities and provide training, coaching, or guidance as appropriate. Contribute to a fair, positive, and equitable environment that supports a diverse workforce.

Act as a brand champion for the business area/function and the bank, both internally and externally where appropriate. Participate in cross‑functional groups or committees to advance support modernization, operational readiness, and platform adoption objectives. Expert‑level professional role requiring in‑depth knowledge of business support operations, stakeholder management, business process documentation, and platform support practices.

Maintains expert knowledge of applications supported by the team, including system components, functionality, interfaces, data flows, business rules, and operational dependencies.

Translates

Power BI reporting, support metrics, and operational data into actionable insights that inform prioritization, stakeholder updates, and continuous improvement opportunities. Uses AI, Azure‑enabled tools, automation practices, and up-to-date knowledge management methods to contribute to current solutions and recommend standards against which others may operate. Translates business needs into practical operational processes, support models, knowledge artifacts, and technology‑enabled improvements.

Undergraduate degree or technical certificate. ~Experience in support operations. ~ Experience in stakeholder and customer relationship management. ~ Experience with incident and problem management and issue‑tracking tools such as Jira and ServiceNow. ~ Experience working directly with data and understanding its underlying usage. ~ Proficiency with Microsoft Azure is an asset. ~ Working knowledge of Agile methodologies, including Scrum or Kanban, is an asset. ~ Knowledge of SQL, Python, and Excel is an asset. ~ Knowledge of AI tools and capabilities is an asset. ~ Knowledge of data policy and governance principles.



~ Ability to communicate effectively in oral and written form and bridge the gap between business users and technical requirements. ~ Ability to facilitate detailed discussions and manage multiple customers and lines of business simultaneously.

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total

Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals.

Total

Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. We do our best to communicate outcomes to all applicants by email or phone call.

Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language

Requirement (Quebec only): Sans Objet US Labor & Employment Posters | California Privacy | Accessibility | FAQ Our Values At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to Make an Impact in Communities – TD Ready Commitment TD has a long‑standing commitment to help drive progress towards a more inclusive and sustainable future.

Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

📌 Remote Senior Business Support Analyst (Toronto)
🏢 The Toronto-Dominion Bank (Canada)
📍 Toronto