CareRx is Canada’s leading provider of pharmacy services to seniors living communities, long-term care homes, retirement homes, and group homes. We are committed to delivering superior medication management and clinical support through our extensive network of pharmacy professionals.

The Service Centre

Specialist plays a critical role in providing phone support or completion of ticket creation for all requests from Pharmacy and home partner teams.

Collaborative Team: Work with colleagues who share a passion for shaping the future of senior care.

Make a Real Impact: Feel fulfilled knowing your work directly perks others within the communities we serve.

Flexible Benefits: For eligible roles, enjoy flexible medical and dental coverage that fits your needs.

Stability and Growth: Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career.

Celebrations and Community: From cultural events to team socials and holiday fun — we make time to connect, celebrate and enjoy the moments that bring us together. Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.





Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, scripts, and tools appropriately to ensure incident resolution. Support pharmacy application (Kroll), providing instruction & log in troubleshooting Data entry and research as required to troubleshoot customer problems.

Assisting the IT / Technology department with any project or emergency that arises Key Performance indicators being tracked against: Skills: Proficiency with MS office/Outlook, Familiarity with Salesforce preferred but not required.

Working Conditions (this is particularly relevant for our pharmacy or field-based roles) Remote work – Laptop and cell phone provided Hours of work: 8 hour shifts on rotating schedules (7am -3pm, 8am -4pm, 9am-5pm, 12pm to 8pm) On call shifts required after the 12pm to 8pm shift (3 hours from 8pm to 11pm) This is a remote position. CareRX welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

All applicants must successfully pass satisfactory background screening (depending on the role – Criminal Record Check, Education Verification, Current Professional Registration) and referencing.

📌 Remote Service Centre Specialist (Moncton)
🏢 Bilinguallink
📍 Moncton