Elevate cloud contact center solutions as a CCaaS Solution Architect at Accenture. Focus on Amazon Connect while driving innovation and customer-centric strategies in a energetic environment.
In this senior role, you'll lead the delivery of complex CCaaS solutions aligned with our clients' objectives. Your expertise will directly impact transformation strategies by leveraging emerging technologies and market insights. As an integral part of our team, you'll engage with stakeholders to ensure effective communication of goals and outcomes.
Key Responsibilities:
• Drive CCaaS transformation using Amazon Connect • Lead platform migration strategies and execution • Manage client relationships to uncover project opportunities • Develop omnichannel customer experiences across platforms • Oversee project teams and ensure successful delivery
Requirements: • 7+ years in CCaaS solutions, especially Amazon Connect • Hands-on experience with AWS cloud services • Strong background in AI/ML solution design • Proven ability to manage project teams and stakeholders • Excellent communication skills for global interactions
Bring your expertise in CCaaS and cloud solutions to impact client success at Accenture. #J-18808-Ljbffr