The Holiday Inn Express Saskatoon Centre i s looking for a Guest Service Agent to be the first point of contact and the first impression for guests. Warm, knowledgeable service, and helpful guidance reassures guests they've made the right choice to stay with us. To deliver a great guest experience – a Guest Service Agent will check in and out guests efficiently, and make sure they have all they need for a excellent stay.At the Holiday Inn Express our job is to bring the joy of travel to everyone. That's where you come in. When you're part of the InterContinental Hotel Group (IHG) brand you're more than just a job title. We are looking for exceptional people to provide outstanding service, and True Hospitality to our guests.Duties and ResponsibilitiesWelcome guests in a friendly, prompt and professional manner, recognizing IHG Rewards Club Members as well as returning guestsCheck guests in, issue room keys, provide information on hotel services and room locationAnswer phones in a prompt and courteous mannerAnswer, record and process all guest calls, messages, requests,



questions or concernsTake action to solve guest problems/complaints using appropriate service recovery guidelinesRoutinely book guest reservations for individuals and/or groupsWork as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and servicePerform other duties as assigned including guest room tours, concierge services, special guest requests, etc.Qualifications and RequirementsHigh school diploma/Secondary qualification or equivalentOne-year front desk/guest service experience strongly preferredMust speak fluent English (additional languages an asset)Ability to work a flexible schedule (shifts may vary from 6:00 a.M. start to midnight, including weekends )Other:Passionate about delivering exceptional service to our valued guestsCalm, organized work ethic with the ability to prioritize and meet deadlinesStrong communication skills are essential when interacting with guests and employeesStrong math skills are used frequently when handling cash or creditThe ability to work a flexible schedul e including nights, weekends, and/or holidays

📌 Guest Service Agent (Saskatoon)
🏢 Holiday Inn Express & Suites
📍 Saskatoon