Contribute to the future of AI support as a Senior AI Support Engineer at OpenAI. Tackle complex issues and provide high-impact troubleshooting for our diverse customer base.
In this pivotal role, you will be a vital component of OpenAI’s User Operations team, directly engaging with customers and resolving intricate technical challenges. With over 8 years of experience, you’ll partner with Engineering and Product teams to enhance operational workflows. Your expertise will not only address immediate customer needs but also shape world-class support practices for a post-AGI landscape.
Key Responsibilities:



- Troubleshoot and resolve complex technical issues directly with customers - Serve as a trusted expert on OpenAI’s products - Act as a critical escalation point for technical problems - Identify prospects for operational automation and AI integration - Provide weekend and holiday on-call support as needed
Requirements: - 8+ years in Support Engineering or related technical fields - Skilled in Python and integration of automation tools - Expert SaaS troubleshooting abilities - Outstanding communication skills for high-stakes interactions - Bachelor's degree in a relevant technical field
Maximize customer value with your technical insight and operational expertise in AI technology at OpenAI.#J-18808-Ljbffr

📌 Senior Ai Support Engineer At Openai Winnipeg
🏢 OpenAI
📍 Winnipeg