Step into a pivotal role as a Service Delivery Analyst at Hitachi Rail, focused on ensuring effective engineering service delivery in a energetic setting. You will coordinate incident management, oversee SLAs, and enhance collaboration across teams for seamless operations.

As a Service Delivery Analyst for CBTCS E2, you will ensure that services align with business needs and agreed SLAs. Your role encompasses performance monitoring, incident and change coordination, and ticket governance. Engage with engineering teams to optimize service delivery and foster continuous improvement through streamlined operations.

Key Responsibilities:
Manage CBTCS E2 service delivery per SLA agreements
Oversee incident and change coordination for minimal disruption




Coordinate ticket governance and tracking for productive resolution
Support CI/CD service operations across teams
Enhance service quality through continuous process improvements

Requirements:
3 to 5 years of experience in service delivery
Bachelor’s degree in engineering or Computer Science
Certifications like ITIL or PMP preferred
Proficiency with service desk tools (e.g., Service Now)
Strong problem-solving and communication skills

Bring your problem-solving skills and engineering expertise to Hitachi Rail, ensuring effective service delivery within the CBTCS E2 team.
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📌 Cbtcs Service Delivery Analyst At Hitachi Rail Toronto
🏢 Hitachi
📍 Toronto