The Operations Team Member is responsible for assisting all customers in the yard with their product needs while maintaining a safe, clean, and organized environment. They play an key role as they generally are the first and last contact with our customers.

ROLES & RESPONSIBILITIES

Greeting all customers in a friendly manner with 60 seconds

Approaching and interacting with all customers within 15 feet

Assist all customers in finding products and offering product knowledge to enhance their shopping experience

Anticipate the customer’s project and suggest additional products to meet customer’s needs using the SMART, customer service standard ( S eek, M ake assessment, A dd-ons, R eview customer needs, T hank them)

Assisting all customers to load product into their vehicles

Completing the daily cleaning and upkeep of the yard, including culling lumber, organizing and flat stacking lumber, price and product labelling & maintaining pallets and stock





Keeping a clean and safe working environment for customers and employees

Ensuring always in compliance with WorkSafe Standards

Be proactively aware of all promotions and product availability

Completing opening and closing duties for the yard.

QUALIFICATIONS

Forklift Certification or Previous Experience on Forklift are an asset

Ability to work a versatile schedule including weekends and holidays

Must be able and willing to work in all types of weather conditions

A Passion for Customer Service with a “go above and beyond” attitude

Demonstrates a willingness to learn about products

Able to lift at least 50 lbs

Detail orientated and strong attention to following secure work practices

Excellent listening, communication, and interpersonal skills

Previous lumber, construction and/or retail experience is an asset
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📌 Operations Associate British Columbia
🏢 Fraser-Valley-Building-Supplies-1
📍 British Columbia