Drive transformation in technology services as the VP of MSP Operations with Lyra Technology Group. Focus on enhancing performance and delivery for independent MSPs within a decentralized setting.

In this pivotal role, you’ll partner with CEOs and local leadership across diverse MSPs to pinpoint operational gaps and elevate execution. Your experience within MSP or IT services will help in improving service delivery, project operations, and overall profitability. This isn’t about managing just one MSP; it's about making a broader impact across multiple operations.

Key Responsibilities:
• Partner with operational leaders to enhance business performance
• Drive excellence in service delivery and KPI management
• Identify risks and improvement opportunities across the portfolio




• Support strategic planning and operational best practices
• Analyze operational data to reveal trends and insights

Requirements:
• Extensive operational leadership experience in MSP or IT services
• Robust grasp of service delivery and PSA metrics
• Proven track record improving operational performance
• Comfortable influencing senior leaders
• Ability to travel within Canada and the U.S. 50% of the time

Leverage your MSP insights to uplift performance across Lyra's expanding portfolio.
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📌 VP of MSP Operations at Lyra (British Columbia)
🏢 Lyra Technology Group
📍 British Columbia