Transform operations with Affirm as an Operations Enablement Leader. This remote role focuses on driving scalable and compliant servicing experiences while enhancing efficiency and customer satisfaction.Affirm is seeking an Operations Enablement Leader to enhance our Operations team. This senior role involves strategic planning, program execution, and fostering high-quality customer interactions. You will be pivotal in implementing operational readiness and will manage cross-functional initiatives to align with Affirm’s strategic priorities.Key Responsibilities:
Lead cross-functional programs aligned with servicing strategy
Define execution plans and monitor KPIs for success
Drive improvements using Lean Six Sigma methodologies
Collaborate with teams to develop explicit technical resources
Oversee training programs to ensure operational effectivenessRequirements:
5+ years in program management or product operations
Proven ability in strategy setting and measurable impact
Expertise in Lean Six Sigma and change management
Knowledge management experience with AI tools
Robust analytical skills for continuous improvementDrive operational excellence and create creative servicing experiences at Affirm.#J-18808-Ljbffr