Sales and Resident Relations Coordinator FTS Toronto, ON, CA Shepherd Village is Toronto’s largest not-for-profit senior community and has been dedicated to the well-being of seniors since 1961. We’re committed to meeting the changing physical, spiritual and social needs of seniors through quality care and compassionate service. Everything we offer is designed to enhance the quality of life and peace-of-mind of our residents, and their family and friends.

We are currently accepting applications from qualified candidates for the position of Sales and Resident Relations Coordinator. Reporting to the Manager, Sales and Resident Relations, the Sales and Resident Relations Coordinator supports sales, admissions, leasing, and resident-relations activities across Shepherd Terrace and Shepherd Village’s independent living properties. The coordinator serves as a key point of contact throughout the resident lifecycle—from initial inquiries, tours, and prospect qualifications through admissions, onboarding, ongoing support, and sensitive transitions.

The role maintains CRM systems, coordinates leasing and admissions processes, and liaises with external agencies and referral partners. An opportunity to participate in and contribute to the work of the largest seniors’ care community in Toronto.

Comprehensive Extended Health

Care and Dental coverage. Employer paid Life insurance benefits; employee paid long-term disability insurance. Enhanced vacation time plan starting at 3 weeks plus additional float days each year supporting work-life balance.





Location on a major transit line with a bus stop positioned at the Organization’s property. Assist in achieving and maintaining full occupancy of the Shepherd Village facilities. Welcome/onboard new residents and family members to Shepherd Village, providing support and assistance to ensure a smooth transition.

Conducting tours of the community for prospective residents and their families. Prepare and deliver presentations highlighting community features and perks. Prepare and review leasing agreements for signature with prospective residents/tenants.

Support the completion of necessary documentation for resident admissions. Assist new residents during the Move-In process and ensure a smooth transition. Follow up with new residents to ensure their satisfaction and address any concerns. maintain an accurate database of leads and prospects.

Respond promptly to inquiries from potential residents and their families. Preparing weekly marketing updates for management. Advanced computer skills in Microsoft Office, especially spreadsheets and charts.

Knowledge of marketing and customer relations management. Strong interpersonal, and customer service skills orientated toward the needs and challenges of the mature adult and their families. Proficiency in Customer Relationship Management software is an asset.

Experience in senior living is a definite asset. Previous experience working in a seniors’ care setting preferred. Please note that this posting is for an existing position. Requests for accommodation can be made at any stage of the recruitment process, providing the applicant has met the bona-fide requirements of the vacant position.

📌 Sales and Resident Relations Coordinator (Winnipeg)
🏢 Shepherd Village
📍 Winnipeg