Become a vital part of the BC Family Maintenance Agency team as a Client Services Representative in Burnaby. Focus on delivering exceptional client support amid wide-ranging inquiries and administrative demands.In this crucial role, you'll engage with clients, program staff, and community participants while embodying BCFMA's client-centric mission. Demonstrating effective communication, conflict resolution, and a thorough understanding of program operations will be key to your success. Your contributions will directly impact family services and community support.Key Responsibilities:Apply client advocacy in service excellenceHandle client inquiries calmly and effectivelyEscalate complex issues to relevant teamsRespond accurately to BCFMA program questionsMaintain up-to-date records in client databasesRequirements:Educational background: High School DiplomaThree years' experience in a high-volume client service roleExceptional telephone skills and conflict managementProficient with computer applicationsUnderstanding of community service policiesHelp strengthen families by enhancing client interactions at BCFMA in Burnaby.

📌 Burnaby Client Services Representative Role (New Westminster)
🏢 BC Family Maintenance Agency
📍 New Westminster