Lead a global team at Ralliant Corporation as a Technical Support Manager overseeing Projects & Services. This hybrid role focuses on escalations, cross-functional integration, and enhancing customer experiences.

The position calls for a leader with over 7 years of experience in technical support and problem resolution across multiple product lines. You will provide strategic oversight of global support functions, ensuring standardized processes and maintaining high-quality technical capabilities. This role combines leadership within engineering, field services, and quality to ensure seamless project execution and issue resolution.

Key Responsibilities:
• Lead factory and regional technical support teams globally
• Own advanced escalation processes for product issues




• Standardize documentation and support procedures
• Define methodologies for troubleshooting and diagnostics
• Align technical support across Generation, CBM, and Grid & GIS

Requirements:
• Bachelor's degree in Electrical Engineering or related field
• 7+ years in technical support or engineering roles
• Demonstrated leadership in multi-site environments
• Solid analytical and problem-solving skills
• Effective communicator across diverse teams

Drive the future of customer support with innovative strategies and robust processes at Ralliant Corporation.
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📌 Global Technical Support Manager at Ralliant (Ontario)
🏢 Ralliant
📍 Ontario