Your Style, Your CareerHarry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.Client Experience LeaderFull-Time PermanentReporting to: Store LeaderHarry Rosen, CrossIron MillsWe are looking for a Client Experience Leader to join our Store team.

In this role you’ll be responsible for: Performance LeadershipCoach Clothing Advisors and Specialists to maximize personal sales productivityDevelop and maintain in-store and after sales service standardsEnsure that all Clientele Development activities are executedAdopt role of Eagle on the Floor and practice EID behavioursDrive adoption of Herringbone and the meeting of digital sales goalsEnsure Advisors are building omni-channel clients by assisting through all channels (in-store, online, andPromote and educate Advisors and clients on all aspects of the program including the point system, benefits, and activation stepsAttraction, Retention, and DevelopmentHire and train new Clothing Advisors and SpecialistsAdminister training programs and ensure all required On-boarding and assigned training is completedHold one-on-one meetings and complete performance assessmentsPolicies and ProceduresEnsure team alignment to all store and operational policy/procedures and cultural standardsEnsure team alignment on store protection and LP policies and standardsSuccessful candidates will require:A minimum of 3 years of retail experience with leadership capacity in managing a store/departmentA focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience)Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements)Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure.

Experience in the retail industry is preferred.Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one’s teamA welcoming and inclusive mindset, and a passion for emulating and upholding our core valuesWhat are the perks of the job?Competitive pay programOpportunities to additionally earn monthly and annual Team bonusesBest in industry discounts and special purchase opportunitiesA comprehensive flexible benefits packagePension and Group RRSP Programs that grow with youA modern, digitally advanced workplaceA coach committed to supporting the achievement of your personal career goalsA culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion CouncilAn employer that values internal growth and promotion and is committed to succession planning for your futureWe thank you for your interest in this opportunity.Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal prospect and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [email protected] with details.

📌 Sales Manager (Alberta)
🏢 Harry Rosen
📍 Alberta