Take a leadership role in customer operations with a technology organization based in Calgary, Alberta. As the Senior Director, you will drive operational growth and efficiency while enhancing customer experience.Our client is a global technology company seeking an accomplished Senior Director, Customer Operations to join their leadership team. This enterprise-level position requires someone with a balance of strategic vision and hands-on problem-solving skills. You will connect customer experience with processes and technology, improving service delivery across multiple teams.Key Responsibilities:
Oversee broad customer operations and service delivery
Develop strategies to meet business growth and expectations




Establish performance standards across the customer life cycle
Monitor service performance to proactively address gaps
Lead initiatives to modernize customer operationsRequirements:
Bachelor's degree in Business or related field
12+ years of leadership experience in operations
Solid understanding of commercial and financial performance
Proven track record in process improvement
Comfortable in a high-growth environmentLeverage your expertise to improve operations and customer satisfaction in a leading technology enterprise.#J-18808-Ljbffr

📌 Senior Director Of Operations In Calgary
🏢 Forge Performance Group
📍 Calgary