At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

At Quadient, our SDR team starts the conversations that become our biggest customer relationships. We're looking for a hands-on, people-first Sales Development Manager to lead that team: someone who can review a call in the morning, rework a cadence at lunch and help an SDR take their next career step by the end of the week. You’ll lead SDRs generating qualified pipeline for our software solutions, across upper mid-market businesses, through inbound, outbound and account-based programs.

Hybrid 2 days per week in the office Travel: Up to 25%, based on business and event needs Expect plenty of one-to-ones, call reviews, deal coaching and pipeline reviews, each with clear follow-through. You’ll use call quality, activity and conversion data to spot exactly where someone is stuck, then coach the skill that moves the number. You’ll address issues early, and you’ll build development plans that turn high-potential SDRs into tomorrow's account executives.

Own the pipeline. You're accountable for qualified pipeline, conversion and productivity targets, without ever trading quality for volume. That means sharp inbound follow-up, targeted outbound and well-run account-based plays.

Your SDRs will research accounts, personalize outreach and connect Quadient's value to what each buyer actually cares about. And every opportunity you hand to Sales will arrive with clear pain, relevance and next steps. You'll work with Sales leaders and account executives on territories, account priorities and lead handoff.





You'll team up with Field Marketing to activate campaigns and feed back what buyers and competitors are saying, and with SDR and marketing operations on reporting, capacity planning and data quality. You'll build repeatable processes for outreach, qualification, handoff and re‑engaging stalled leads, and make sure playbooks, talk tracks and tools are actually used. Working with our AI Technical Program Managers, you'll bring in automation and AI that make research, personalization and coaching faster and smarter.

You'll help plan headcount, interview and hire with a strong eye for potential. You'll design onboarding and ramp plans that get current SDRs productive quickly, and build an engaged, accountable culture across office, hybrid and remote teammates. Your team consistently hits qualified pipeline goals across Quadient solutions Conversion improves through the funnel, with stronger qualification and more opportunities accepted by Sales Outbound engagement and opportunity creation grow in priority accounts New hires ramp faster, and every SDR can see their own progress What you’ll bringYou love coaching, and you can tell someone exactly what to keep doing, stop doing or try differently.

You bring structure without the busywork, and you use data to ask better questions, not to replace good judgment. 4+ years in B2B sales development, including real outbound prospecting ~2+ years managing SDRs or as a formal team lead, owning coaching and performance ~ A track record of leading a team to qualified pipeline and conversion goals ~ Confidence coaching calls, written outreach, discovery, qualification and objection handling ~ Experience building or improving inbound, outbound and account-based SDR processes ~ Strong analytical judgment:



you turn performance data into specific coaching and execution changes ~ Experience hiring, onboarding and developing SDR talent ~ Clear, collaborative communication across Sales, Marketing and Operations ~ Working knowledge of Salesforce, Salesloft (or similar), LinkedIn Sales Navigator and Gong (or similar), plus real curiosity about practical AI for SDR teams ~ Ability to travel within North America when needed Bonus points if you have: Experience in SaaS or B2B software Led SDRs selling to the C-suite or senior business leaders Managed a hybrid or geographically distributed team Used Orum or another parallel dialer, or AI-supported sales workflows This posting is for an existing vacancy. We use AI-enabled tools to assist with screening and assessing applications.

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. Access our complimentary employee assistance program for mental health support. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement.

Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. Empowerment, Passion, Inspiration and Community.

When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

📌 SDR (Sales Development Representative)/Lead Manager H/F -... (Markham)
🏢 Quadient
📍 Markham