At KWS, we believe every person deserves to live with safety, dignity, and hope.

Our Thrift

Store is more than a retail operation. It is a place where Every Donation and Every Purchase Supports a Community Free FromAbuse. KWS has been providing programs and services for people impacted by Domestic Abuse since 1980. Our programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fosteringsafety, choice, and inclusion, and believe in building a community free fromabuse and sexualized violence through education, support, and strongpartnerships. We are seeking a Thrift Store Manager to lead our purpose-driven retail operation that makes a meaningful difference in our community. In this role, you will create a welcoming and engaging environment for donors, customers, volunteers, and team members while overseeing the day-to-day operations, growth, and sustainability of the Thrift Store. Through strong leadership, innovation, and stewardship of resources, you will help ensure that every donation received and every purchase made supports a community free from abuse. Lead the day-to-day operations, performance, and ongoing success of the Thrift Store. Monitor key performance indicators including sales, donations, volunteer engagement, customer experience, and operational efficiency. Foster a culture of collaboration, accountability, innovation, and continuous improvement. Retail &

• Revenue Growth Oversee merchandising, inventory management, donation processing, pricing, and retail operations. Support strong inventory flow and merchandise readiness in partnership with the Donations &

• Processing Coordinator. Lead promotional, seasonal,



and customer engagement initiatives that drive sales and community support. Use operational and sales data to inform decision-making and support sustainable growth. Provide leadership and support to the Donations &

• Processing Coordinator, Retail Assistants, and volunteer team. Partner with People &

• Culture to support recruitment, onboarding, performance development, engagement, and recognition. Customer, Donor &

• Community Engagement Create exceptional experiences for customers and donors through meaningful interactions and consistent service standards. Respond to escalated customer and donor concerns with professionalism and care. Support community outreach and engagement activities that increase awareness, donations, and participation.

Financial

Stewardship & Compliance Support budget planning and monitor operational performance against established goals. Ensure financial controls, cash handling procedures, administrative processes, and reporting requirements are followed. Promote health, safety, risk management, and compliance across all store operations.

Maintain a safe, welcoming, organized, and well-presented retail environment. We're looking for a collaborative and hands-on leader who combines strong retail and operational expertise with a passion for people, customer service, and community impact. Leadership experience in retail, nonprofit, customer service, or related operational environments.

Proven ability to lead teams, build relationships,



and create exceptional customer and donor experiences. Strong business acumen with experience managing operations, achieving results, and supporting revenue growth. Confidence navigating multiple priorities in a dynamic, fast-paced environment while fostering accountability, learning, equity, and inclusion.

Proficiency with Microsoft 365, Point-of-Sale systems, and workplace technologies. Alignment with the mission and values of the Kelowna Women's Shelter Society and a commitment to respectful, inclusive, and values-driven leadership.

Assets include: Donor stewardship, fundraising, or community engagement experience. Social media, marketing, or customer engagement expertise. Knowledge of trauma-informed practice, gender-based violence, and the impacts of domestic abuse.

Successful completion of a Criminal Record and Vulnerable Sector Check. Flexibility to work hours aligned with store operations and business needs with valid drivers license and access to a vehicle. Ability to perform the physical requirements of a retail and donation-processing environment, including standing, walking, lifting, climbing stairs, and providing hands-on operational support.

Location : Thrift Store Term : Full-Time Permanent 37.5 hours work week | Saturday Rotation ~ Ability to work flexible schedule, may include occasional evenings Pay : $32.50 to 35.95 per hour Dental Pension Plan Long Term Disability Outside of Canada Emergency Travel Insurance Employee Family Assistance Program KWS Thrift Store Discount We also recognize that Indigenous women and girls continue to experience violence at rates far higher than non-Indigenous people — and we are committed to listening, learning and working with Indigenous partners to provide trauma-informed and culturally safe care. #

📌 Second-Hand Shop Manager (Kelowna)
🏢 GetHired
📍 Kelowna