Lead the Service Desk at the Legislative Assembly of Ontario as a Contract Service Desk Manager. Elevate IT support with robust customer service metrics and effective oversight of operations.As a high-impact leader, you will steer frontline IT support, ensuring exceptional service delivery to Members of Provincial Parliament and their staff. This role requires someone who can instill accountability and drive measurable improvements, while managing daily support and operational assets with adherence to IT policies and standards.Key Responsibilities:
Ensure effective Service Desk delivery to MPP offices
Oversee direct user support for assembly standard software
Manage problem detection and service disruption analysis
Execute IT policy and compliance standards
Lead the definition of hardware/software standardsRequirements:
University degree in IT systems or equivalent experience
Proven experience managing a service desk
Robust management and organizational skills
Familiarity with ITIL principles
Project management knowledge and best practicesShape the future of Ontario's Legislative Assembly while delivering exceptional service through your leadership in technology.#J-18808-Ljbffr

📌 Contract Service Desk Manager Ontario Toronto
🏢 Powerappsportals
📍 Toronto