Enhance your career with the BC Public Service as a Senior Customer Service Representative in Vernon. This full-time, in office position focuses on delivering exceptional service to citizens and businesses. In this vital role within Service BC, you will engage directly with the public, providing in-person and telephone support.

You'll leverage your extensive experience in customer service, particularly in high-volume settings, to address inquiries and resolve issues with tact and discretion. Join a diverse team committed to inclusivity and respect in service delivery. Key Responsibilities:

- Provide in-person and telephone customer service
- Lead and supervise team projects and programs
- Manage conflict resolution and de-escalation processes
- Utilize digital tools for information search and record management
- Maintain a high standard of service excellence

Requirements:

- Grade 12 graduation or equivalent
- Experience in clerical and administrative roles
- Supervisory experience preferred
- Proficiency in MS Office applications
- Capability to handle diverse clientele

Become a vital resource in making services accessible for all British Columbians.

📌 Senior Customer Service Representative in Vernon
🏢 British Columbia Public Service Careers
📍 Vernon