Elevate IT operations for Ardene stores as an IT Support Technician based in Laval. Be the first point of contact for tech issues, ensuring smooth service for staff and improving network efficiency. Reporting to the Service Desk Lead, this role is crucial for managing IT support. You will respond to requests through various channels, prioritize urgent issues like POS downtime, and provide troubleshooting assistance for store technology. Fostering a team-oriented workplace is essential as you help improve service quality. Key Responsibilities:
Provide first contact IT support to store employees
Resolve urgent store-impacting IT issues promptly
Monitor and escalate technical support cases
Train associates on store technology and POS functions
Manage computer equipment and systems effectively Requirements:
Post-secondary education in a relevant field
Two years in customer support or helpdesk roles
Expertise in Windows OS, LAN/WAN, and Office applications
Proficient in English and French communication
Robust analytical and problem-solving skills Join Ardene to enhance IT operations through effective support and collaboration. #J-18808-Ljbffr

📌 It Support Technician At Ardene Laval
🏢 Ardene
📍 Laval